And who will attend me at 11Onze?

A bank for people, made by people. This is one of the pillars of 11Onze and the raison d’être of the community, but how will this idea be implemented? We are speaking to team leader Lara de Castro.

 

De Castro is one of 11Onze’s team leaders and in this pre-launch phase, she is conducting the client service programme. When asked about the relationship with future clients, her answer is clear: “11Onze clients are our cornerstone. We want our relationship with them to be clean and always based on truth and transparency“. A vision that stems from the palpable client needs of being attended in a personalised way,  listened to and advised in an ethical manner that looks after their interests. The aim, so, is that “whoever is a client of 11Onze may know that no information is hidden from them, and that is the most important thing, that they may always find support among the team of agents and also within 11Onze community itself”.

Online operations, proximity service

“Our value proposition is customer-centric, so we will be there whenever we are needed. Our attending hours will be 24 hours a day, 365 days a year,” De Castro explains. A commitment that, beyond the corporate side, becomes a social commitment, as she points out: “Our commitment to the community is very strong. People who need us most will be much closer to us”.

To achieve such mission, they have the best possible ally: technology. “Our customer service is virtual. That is why we define ourselves as a fintech, because we have developed an agile and secure system to respond to all requests virtually and by telephone 24 hours a day. Even so, in the short term, 11Onze will have a physical location, which we will call 11Onze House, where agents and members of the community will meet to chat, discuss projects and offer solutions. There, clients will be able to meet us whenever they need something more specific that requires this face-to-face presence,” explains De Castro.

 

Accompanying clients to walk together 

Since April, through La Plaça,  members of 11Onze have been able to meet and visualize everyone who constitute 11Onze. In the next few days, this relationship will intensify and agents will be personally attending our first clients. “Each client will be assigned a main agent and two on-call agents. If clients see agents at La Plaça for whom they have a good feelings and would like them to be their agent, they will also be able to request it. 11Onze is sized to be able to take on this level of personalised attention”, says the team leader.

But she adds that behind 11Onze there are not only agents and that, therefore, “not all the profiles we see in La Plaça will be assisting customers”. “Although our company culture is based on the idea that we are all agents, due to 11Onze’s talent management, former agents are now occupying other positions that are also necessary within the organisation”, she points out.

 

La Plaça, the community’s epicentre

La Plaça will continue to be 11Onze’s central place, and one of the key communication channels for clients. This space allows them to visualize people who are attending them on the other side of the phone or chat, and to find out what they are like, how they talk or what topics interest them most. “La Plaça recreates the memory of a conventional public square, where people meet to see each other, share, chat or drink a good coffee, while reading the newspaper. At our Plaça this is also what happens, albeit in a virtual way. The Plaça is designed very accurately so that you can find valuable information, new learning in many areas and also interact with our organisation in a direct, face-to-face way”, concludes de Castro.

To find out more about whom the agents are and to discover how was the learning process that led them here, we invite you to revive it through The Academy documentary.

Want an 11Onze account? Order batch in Get in line. With the code we’ll give you, you can open an account on October 1st.

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Next October 1st, 11Onze launches its super app. What is it going to allow you to do? What’s so special about it?

In a few days, the application will be at hand for the first 11Onze clients, but if you want to know a bit more about what it’s all about, we are explaining it to you in this video.

Want an 11Onze account? Order batch in Get in line. With the code we’ll give you, you can open an account on October 1st.

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The international media, especially those covering fintechs and new banking, have picked up on the announcement of the launch of El Canut, 11Onze’s application that will go live on 1 October and allow the first 5,000 accounts to operate freely in the European banking market.

 

The press explains how Catalonia’s first fintech community will offer customers the possibility of having all their bank accounts grouped together in one place and will enable, thanks to El Canut, users to manage all their payments, transfers, savings, and loans from one app or one login: a single bank account. They also explain that, in order to offer its products, 11Onze has partnered with leading innovative technology companies, such as the American company Episode Six and the British company Weavr. Below are some published articles:

Want an 11Onze account? Order batch in Get in line. With the code we’ll give you, you can open an account on October 1st.

The arrival of 11Onze on October 1st, marks a new evolution in the relationship people have with money.

 

In the series El diner we told you how the economy began to function, based on the relationship of trust that farmers established between themselves to lend each other goods. Step by step, these credit relationships became increasingly complex, starting with the irruption of goldsmiths as guarantors of precious metals and later acting as moneylenders, the arrival of coins imposed by monarchs and, finally, the entry onto the scene of banking institutions and all that surrounds them.

Money is at the centre of our lives and, for this reason, 11Onze provides its customers with a tool that simplifies the way we manage it. On October 1st, you will be able to download the El Canut application and activate it, as long as you have the activation code that is offered at Get in line to the first 5,000 customers.

The world changes, money changes. Evolve with El Canut.

Want an 11Onze account? Order batch in Get in line. With the code we’ll give you, you can open an account on October 1st.

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The EU fintech explains to the international press that next October 1, it is opening its first 5,000 accounts with a super app, which brings together a new generation of financial products and services.

 

El Canut is a pioneering online banking system that offers customers the possibility to have all their bank accounts grouped together in one place. In addition, El Canut will allow customers to manage all their payments, transfers, savings and loans from only one application or one login: a single bank account. In short, it is a digital wallet that will offer a very convenient way to make immediate telematic banking transactions, including support from agents 11Onze, people ready to accompany customers.

Commenting on the launch, 11Onze CEO James Sène explains: “I wouldn’t say 11Onze is a bank or a neobank. It is more than a bank. Our goal is to offer a wallet of wallets, a bank of banks. The Canut is a place to link all your bank accounts and financial services. I would call it a new generation asset carrier”. To offer its products, 11Onze has partnered with leading innovative technology companies, such as US-based Episode Six and UK-based Weavr.

 

Want an 11Onze account? Order batch in Get in line. With the code we’ll give you, you can open an account on October 1st.

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What was “El canut”? Why do we toast saying “Salut i força al canut”? What will El Canut be in 11Onze?

 

Who has not toasted with the expression “Salut i força al canut”? And then everyone has burst out laughing or there has been a murmur within the group of friends, especially when hearing the word “canut”. Because when the word “canut” is mentioned, usually it has a sexual connotation, which has nothing to do with its true origin.

In the Middle Ages, the canut was a hollowed-out ox horn where brigands kept their gunpowder. Later, Catalan merchants found this invention useful and adapted it to store coins. Shortly afterwards, the canut had become the official purse of the Catalans, the one that peasants and merchants carried with them to the market.

Thus, the canut was a cylinder made of cane, leather or metal where our ancestors kept their coins. Men used to carry this purse in the shape of an elongated cylinder around their waist or neck, so as not to lose it.

 

A wallet of wallets

Now, El Canut is evolving and will be the name of the 11Onze application. We want to do the same as Catalans did in past centuries, but taking it to a new level. Thus, El Canut will end up becoming a wallet of wallets, which will allow you to carry all your savings with you and protect them.

How will it protect them? With diversification. Universal banking arrives with the 11Onze super app. You will be able to incorporate all your accounts, you will be able to have them in several countries, and you will not be required to have them only in euros. You are going to be able to put your savings in precious metals, ETFs, cryptocurrencies, cash… Whatever it takes to ensure that they remain there and do not diminish. El Canut is designed to be a tool to protect savers.

According to the website Etimologies Paremiològiques, the expression “Salut i força al canut!” was a way of expressing that you wished wellbeing and wealth. With the passage of time and the disuse of the canut, it has taken on a sexual meaning, since in the popular imagination the canut is related to the penis. And when the expression is used, everyone interprets it as a wish for health and vigour. But this is not our case. From 11Onze we wish you health and strength in El Canut. Now you know what we mean.

 

When will El Canut be available?

Next October 1, you will be able to download El Canut app from the Apple Store and Google Play Store. If you have the activation code, you will be able to open an account at 11Onze. If not, ask for a turn for your account at Get in line.

 

Want an 11Onze account? Order batch in Get in line. With the code we’ll give you, you can open an account on October 1st.

Get in line

11Onze will soon open its first 5,000 personal bank accounts, and you can already apply for it. You need to be a member of La Plaça, and click on the “Get in line” button.

 

The 11Onze application is now ready to appear on the market once the testing phase has been completed. The first 5,000 customers will be able to open their personal accounts shortly, so it’s time to queue up for 11Onze. Once the account has been requested, each user will receive a code. This unique and non-transferable code is essential to open the application and also to open the account.

Thank you for waiting for us and have a nice Diada. Fem cua. Fem 11Onze.

You can ask for your turn here

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The Plaça from 11Onze continues to improve the user experience. The notification system allows you to follow agents and not miss anything new.

 

The heart of La Plaça is the content and the dialogue that takes place with users. And, little by little, the way in which users interact will gradually shape what is shown to them. This is the objective, that La Plaça organically offers content that is appropriate for each user, so that the community becomes increasingly useful.

That’s why a notification system has been activated to let members know what’s new and interesting for them. It is the little red dot at the top right, where the user profile is located. Here you will be notified of anything that might be relevant, based on what you watch, like or follow, and you will also be notified when you earn more Peles!

Another key point of the system is that users can follow the agents they like the most. This is important because there will be more and more content creators in La Plaça and, therefore, this function will make it easier for them to find content.

If you still have any doubts about how it works, here are some screenshots.

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11Onze, the first fintech community in the Catalan Countries, made its first public appearance at the Palo Market Fest and became the first service company to participate in this well-known festival of crafts, design and gastronomy. In this chronicle, we explain how this special weekend went.

 

  • Toni Mata

11Onze stand is the last one before leaving the Concept Gallery in Palo Alto. Next to it, you find Reliqium, a start-up that allows you to save memories in a pendant. Opposite is a goldsmith and, a little further on, a designer who sells Mad Max-worthy sunglasses with metal spikes like those of a punk’s jacket. Outside, a DJ plays bosanova while some young people sip cocktails with flavoured tonics. Music arrives muffled within the Gallery and blends in with the sound of conversations.

In the midst of this festive and bohemian atmosphere, the flood of people stroll up to the 11Onze stand. There, Joan and Mireia, on Saturday, and Pol and Sara on Sunday, are waiting for them with a tablet to show 11Onze to all those who do not know us. A man in a coloured shirt points to the 11Onze sign and says something to his wife. He picks a card and takes it. 

The marketing team is clear about why 11Onze has come to the Palo Market Fest: “We are here to make new friends”, explains CMO Gemma Vallet. And that’s what the company has been doing all weekend. Introducing itself to people who may not know us yet, establishing ties with the Z generation that fills the festival, and discovering the stories of entrepreneurs who are starting up their companies.

This last point was key: how do you start a company? When do you realise that you are passionate about your idea? What do you do to make it succed? At the 11Onze stand we talked about it with entrepreneurs who had come to Palo Market. To learn about their experiences and share them in videos at La Plaça soon. To spread the word to these entrepreneurs who are trying to raise an idea. That’s what  Love Stories project is all about, a series of conversations where we are going to discover how these people think, people who are capable of having an idea and carrying it out, even if at some point it may seem crazy.

People who already knew 11Onze passed by the 11Onze stand and asked for details about the status of the application test. We have seen promoters such as Carlos Juanico as well as many 11Onze employees (Xevi, Sandra, Miriam, Pilar… and many others) all of them excited about the company’s final launch line.

And people who didn’t know 11Onze and who discovered us at the festival, what did they say? That it was time for it. That we need a fintech. That agility is needed. And they all wondered when it will be available. And to everyone who was in a hurry to operate with us, we told them what Ramon told us on Saturday afternoon. Ramon is a user of La Plaça, he is retired and lives in Barcelona. When he heard that 11Onze was doing its first face-to-face event, he came to see what was going on. To greet us. To explain to us that he is waiting for 11Onze to open to put his savings in. But that we should not be in a hurry: “oaks grow more slowly than pines, but they are stronger”. When he said that I told him that we had to take a photo. “But don’t post it on internet,” he said. We took it, and he asked me to pass it on via WhatsApp. After he had the photo he saved my number and said: “I already have a contact. I’ve done enough”. He thanked us and left.

Yet, music was going on and people were enjoying the festival. Mireia and Joan were still talking to clients, more people with colourful clothes strolled along the Concept Gallery. And I was still thinking about Ramon, who probably was already back home and who will call me when he sees that accounts can be opened.

GenZ with 11Onze at the Palo Market Fest

The festival is the GenZ’s reference meeting place in Barcelona. On Sunday, the 11Onze stand reflected this fact with the interview that the youth culture expert Jordi Chicletol made to singer Keyne. During the interview, the singer explained that her generation has never thought of banks as a financial support eager to help entrepreneurs, brands, companies or artists. That’s why she wants to give voice to 11Onze, because it can support projects of people of her generation.

We also spoke with emerging fashion designer Ugo Boulard, whose designs are trending among Barcelona’s Gen Z celebrities.

The event had an impact on LE COOL magazine Barcelona, ​​a key guide for discovering innovative initiatives in the city of Barcelona, ​​a cult magazine of emerging culture.

11Onze brand stands out by its current design, minimalist and full of personality, thanks to its colour palette and its commitment to yellow. Agents, in line with the brand, at the Palo Alto Market Fest wore a sporty chic style with brands such as COLE HAAN and Nautica, of the BASI Group.

Do you want to be the first to receive the latest news about 11Onze? Click here to subscribe to our Telegram channel

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11Onze is a pioneer by being the first financial company to land at the Palo Alto venue, this 4 and 5 September.

 

The festival of crafts and design of Barcelona celebrates this weekend its monthly edition, in which 11Onze will be present. The festival, focused on entrepreneurship, innovation, leisure, and culture, opens the doors to the first fintech community in Catalonia, in the final stretch of its launch.

For the company, which is currently in the testing phase of the financial application, this will be the first contact and meeting point with the members of the community, created from La Plaça. At the same time, it will give visibility to all those who do not yet know the project and want to be part of it.

During the Palo Alto Market Fest, 11Onze invites creators, entrepreneurs, and business people to recount their stories of love. “Stories of love… simple and short” are micro-video interviews that will take place at the 11Onze stand with people who want to explain their project. The video will be published in La Plaça, and in other media to help in getting more visibility. If you are a creative person, entrepreneur, or in business, you will know that setting up a company or a project is like a great love story, one of those loves that you never forget. 11Onze invites you to make them even more memorable.

In this edition, Palo Market Fest will feature more than forty brands from different sectors, especially design and crafts, and will also host a wide gastronomic offer and live music to liven up the weekend.

Buy your ticket

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