The verification process, even simpler

At 11Onze we grow thanks to the suggestions of our community. It’s the key to ensuring success and improvements. Since we launched our super app El Canut, many users have asked for the verification process to be simpler. So we’ve got down to work.

 

Opening an account with El Canut is easier than ever. All you need is your DNI card, as long as it is valid, and the address is correct. When the application asks for proof of identity, you only need to take photos of the front and back of your DNI card. When you are asked to verify the address, you can do so with a photo of the back of it.

If the address on your DNI is not correct, you will need to provide another proof of address, either a utility bill, a document from your employment record, a certificate of census registration or a bank statement showing your name and address. You can take a photograph of the document or attach a PDF, but please make sure that whenever you take a photograph it is in sharp focus. If you can’t read it, neither can we.

In addition, it is essential that in all these documents the name and address match the ones we have previously entered.

If you do not have a DNI, you can validate your identity with your passport or NIE, and you will have to provide another document as proof of address.

With all these indications, what are you waiting for to open your 11Onze account? Remember that, if you want an agent to assist you during the process, you can call 93 003 49 74 or ask for an appointment at 11Onze a Casa.

Every little change makes a difference

At 11Onze we adapt to our community. If we see changes that need to be implemented, we make them, and we explain the process we go through to make them happen. The president of 11Onze, James Sène, has explained on several occasions how we gather user input and how we implement it after negotiating with the operator, a process that requires effort, patience and precision.

“Opening an account with a financial institution is the most important process, and depending on the country, regulations are more or less strict. Any change can be a security hole and must be rethought from a thousand different angles,” Sène said in the latest conversation with head of agents Lara de Castro. You can listen to the conversation in this podcast.

Growing with the community

11Onze is the fintech community of Catalonia. Open an account by downloading the super app El Canut on Android and Apple and join the revolution!

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  1. Daniela SimónDaniela Simón says:
  2. Pere SorianoPere Soriano says:
    Pere

    Simplificar les gestions sempre és ben vingut.

    • Elisabet Porqueras Garcia says:

      Gràcies, Pere pel teu comentari, les coses com més simples millor!

      12 months ago
  3. Manuel Bullich BuenoManuel Bullich Bueno says:
    Manel

    Bona tarda,
    Teniu una estimació, de quan podrem obrir nous comptes d’altres països de la UE?
    Gracies

    • Elisabet Porqueras Garcia says:

      Si segueixes les novetats de La Plaça, ho sabràs de primera mà! Gràcies pel comentari Manuel.

      12 months ago
  4. Ricard Calvo VilanovaRicard Calvo Vilanova says:
  5. Francesc Estafanell PujolFrancesc Estafanell Pujol says:
    Francesc de Borja

    Escoltar, millorar, escoltar…millorar. Un bucle que ens fa avançar👍

  6. Joaquin Lopez ArandaJoaquin Lopez Aranda says:
    Joaquin

    És interessant millorar això.

  7. Pere SorianoPere Soriano says:
    Pere

    La agilitat es interessant, fem que sigui senzill, però segur.

  8. alicia Coiduras Charlesalicia Coiduras Charles says:
    Alicia

    Gràcies per explicar aquest terme de seguretat tan important malgrat costi i en he sigui difícil

  9. Pere Maria EstremPere Maria Estrem says:
    Pere Maria

    Simplificar està bé.

    • AlbertAlbert says:
      Albert

      Tens tota la raó, Pere! Facilitar la vida dels qui formeu part de la nostra comunitat 11Onze és essencial per nosaltres.

      1 year ago
  10. Josep RuaixJosep Ruaix says:
  11. Francesc Estafanell PujolFrancesc Estafanell Pujol says:
    Francesc de Borja

    Facilitar la inscripció és un bon pas com també ho és la transparència per anar fent més gran aquest projecte.

    • Elisabet Porqueras Garcia says:

      Moltes gràcies pel teu comentari Francesc!, ens veiem per La Plaça

      1 year ago
  12. Mercè ComasMercè Comas says:
    Mercè

    El començament d’un projecte sempre és dificultós. T´has de guanyar la confiança de proveïdors abans de tenir clients. Com quan a la primera compra preguntes: Forma de pagament? Resposta: Aquesta al comptat després ja veurem.
    Si el país en qüestió ha rebaixat les exigències en el sistema de verificació de la identitat és perquè ha constatat que 11ONZE és seriós, solvent i fiable. Prova superada!

  13. Joan Santacruz CarlúsJoan Santacruz Carlús says:

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