The verification process, even simpler
At 11Onze we grow thanks to the suggestions of our community. It’s the key to ensuring success and improvements. Since we launched our super app El Canut, many users have asked for the verification process to be simpler. So we’ve got down to work.
Opening an account with El Canut is easier than ever. All you need is your DNI card, as long as it is valid, and the address is correct. When the application asks for proof of identity, you only need to take photos of the front and back of your DNI card. When you are asked to verify the address, you can do so with a photo of the back of it.
If the address on your DNI is not correct, you will need to provide another proof of address, either a utility bill, a document from your employment record, a certificate of census registration or a bank statement showing your name and address. You can take a photograph of the document or attach a PDF, but please make sure that whenever you take a photograph it is in sharp focus. If you can’t read it, neither can we.
In addition, it is essential that in all these documents the name and address match the ones we have previously entered.
If you do not have a DNI, you can validate your identity with your passport or NIE, and you will have to provide another document as proof of address.
With all these indications, what are you waiting for to open your 11Onze account? Remember that, if you want an agent to assist you during the process, you can call 93 003 49 74 or ask for an appointment at 11Onze a Casa.
Every little change makes a difference
At 11Onze we adapt to our community. If we see changes that need to be implemented, we make them, and we explain the process we go through to make them happen. The president of 11Onze, James Sène, has explained on several occasions how we gather user input and how we implement it after negotiating with the operator, a process that requires effort, patience and precision.
“Opening an account with a financial institution is the most important process, and depending on the country, regulations are more or less strict. Any change can be a security hole and must be rethought from a thousand different angles,” Sène said in the latest conversation with head of agents Lara de Castro. You can listen to the conversation in this podcast.
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