Personal customer service in times of Covid

We live in complex times: customers need and deserve personal customer service, but the Omicron variant pushes us not to have social contacts. Is it possible to have quality and safe personal customer service? 11Onze’s answer is a resounding yes.


The dehumanisation of the banking system has recently led to many complaints from customers who cannot get personal service or who have to stand in long queues in the street. At the same time, the law to reform the financial system that the Spanish government is promoting wants to put all banking institutions where 11Onze already is: offering 24-hour customer service. By people, not robots. And, in the middle of these two variables comes a third one that complicates everything, the Omicron variant of Covid, which makes it advisable to interact with other people as little as possible.

So, what can we do? 11Onze’s proposal has always been to use technological tools, not to push people away, but to bring them closer. This firm commitment is already winning international recognition, but the most important thing is that it is useful for our community.

That is why we created the ’11Onze a Casa’ service, which allows you to arrange video calls with our agents, so that you can have a face-to-face conversation with a person, but with zero risk of contagion. A personal treatment, to accompany you when you download El Canut and open your universal account with 11Onze. It is an account where your money is 100% guaranteed and, from our super-app, you can add your other accounts and order your cards.

If you haven’t already done so, download El Canut. And if you need us, book an ’11Onze a Casa’!


11Onze is becoming a phenomenon as the first Fintech community in Catalonia. Now, it releases the first version of El Canut, the super app of 11Onze, for Android and Apple. El Canut, the first universal account can be opened in Catalan territory.

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  1. Pere SorianoPere Soriano says:

    Molt interessant.

  2. alicia Coiduras Charlesalicia Coiduras Charles says:

    Atenció personalitzada i a domicili millor impossible

  3. Joaquin Lopez ArandaJoaquin Lopez Aranda says:

    Molt be aixo.

  4. Josep RuaixJosep Ruaix says:
  5. Joan Santacruz CarlúsJoan Santacruz Carlús says:
  6. Francesc Estafanell PujolFrancesc Estafanell Pujol says:
    Francesc de Borja

    Més aprop, millor!

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