‘11Onze at home’, closer to the community

It has only been a week since we launched the new ‘11Onze at home’ customer service and the reception has been a success. The agents have been able to resolve queries efficiently and have been able to talk to customers without rushing. “It’s a fantastic tool,” the head of agents Mireia Cano summarises. And you, have you already made an appointment?


“Seeing each other face to face has brought us closer to our community, and brings a more human quality to the conversations,” Cano explains. To resolve doubts about which documents to upload, how to take a selfie or which button to click to open El Canut, it is an effective and quick tool. “The agents are happy with this new form of customer service and many of those who have not yet taken part are keen to try it out,” she says. 

After one week, the assessment is undoubtedly positive. More than a dozen La Plaça users have been able to meet the agents via video call. “Most of the visits have been from people who, despite knowing about the project, were not sure what we could offer or how to register,” she explains. However, the response has been positive in all cases. The head of agents admits that “everyone has been grateful to have a person on the other side of the screen.” Despite some minor hitches in the operation of the video call, those who wanted to make an appointment have been able to do so without any problems.

A service that is here to stay

As soon as the customer arranges the visit, an e-mail is automatically sent with confirmation of the event, the agent who will attend and the link to connect to the video call. At the agreed time, if the customer has not been able to connect, the appointment is cancelled and a new email is sent with the cancellation notice and how to request a new consultation. “‘11Onze at home’ service is here to stay, and we will continue to visit anyone who needs it. Through the link, they will always be able to make an appointment a week ahead,” Mireia Cano says.

Request your appointment

11Onze is becoming a phenomenon as the first Fintech community in Catalonia. Now, it releases the first version of El Canut, the super app of 11Onze, for Android and Apple. El Canut, the first universal account can be opened in Catalan territory.

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  1. Ricard Calvo VilanovaRicard Calvo Vilanova says:

    Molt bona idea

  2. Joaquin Lopez ArandaJoaquin Lopez Aranda says:

    Molt bona idea, ja en tinc una reserva feta.

  3. alicia Coiduras Charlesalicia Coiduras Charles says:

    Es una idea excel.lent us felicito

  4. Manuel Bullich BuenoManuel Bullich Bueno says:

    Doncs, es una molt bona eina per solventar o ampliar info de futurs productes

  5. Francesc Estafanell PujolFrancesc Estafanell Pujol says:
    Francesc de Borja

    A l’espera de millorar la infrastructura tecnològica personal

  6. Pere Maria EstremPere Maria Estrem says:
    Pere Maria

    Ho haurem de provar.

    • Jennifer Roca Civit says:

      I tant que sí, Pere! Ens veiem per la Plaça. Moltes gràcies pel teu comentari.

      3 years ago
  7. Mercè ComasMercè Comas says:

    Si és fàcil connectar-se te l´èxit assegurat, molt bona pensada. Quan es puguin contractar productes i serveis, veure la cara de la persona que informa i aconsella, com si estigués davant, a l’altra banda d’una taula, et fa tenir confiança.

  8. Joan Santacruz CarlúsJoan Santacruz Carlús says:

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