11Onze App Test: mobile banking is evolving

With the start of the 11Onze app tests, which will open the doors to the bank’s first financial services, we take the opportunity to review the progress of mobile banking in recent years.


Last week, 11Onze began testing its application, which will offer state-of-the-art banking services in our country. The first users who have the privilege of testing it have been chosen from among the active members of La Plaça and you can still apply to participate by sending an email to [email protected].

11Onze will offer its financial services in line with the growing demand for mobile banking applications by customers, which are increasingly used to the detriment of traditional, face-to-face operations. The evolution of mobile banking confirms that applications are increasingly becoming the preferred option.


New technology with a global reach

Today, 35% of banking customers worldwide use mobile applications to conduct their daily banking business. Countries as diverse as Poland, South Africa, New Zealand, South Korea, Sweden, and Thailand have more than 50% of mobile banking users, which speaks to the global reach of mobile banking. Major markets such as the United States already have 57 million customers using it.

Mobile banking has been around longer than we remember, starting to develop in the United Kingdom. In Spain, it did so in 1983, although the first telephone systems did not arrive until a decade later, in 1995. Today, it is used by 44% of Spanish customers on a regular basis, ranking 21st in the world.


User satisfaction endorses mobile banking

Until now, banks had made a commitment to provide a combined service in several channels, but there is an increase in customer satisfaction when they have good digital banking services. In this sense, they increasingly value having a good mobile application: agile, intuitive, and secure. This usefulness, appreciated by the user of the mobile application, is reflected in how it remains a stable tool on our device, keeping it 6% longer than any other application in any other sector.

Mobile banking applications have received a logical boost from the younger generations, who are more familiar with new technologies and less wary of using them. The so-called millennials are ahead of any other age group in making the switch from online banking to mobile banking, due to the convenience it represents for them. This young profile is increasing the number of customers with accounts in fintech companies by almost 20% a month.


More operations at a lower cost

The ease of working with 24-hour availability, lower fees and costs, no physical paper documentation, and simplified procedures are the attractions that customers value most when choosing mobile banking. The most frequent uses are also simple: payments, transaction enquiries, and transfers.

However, innovation goes hand in hand with the evolution of these apps. From systems to guarantee the user’s security, to tools that facilitate savings or provide balance sheets and advice on earnings and expenses for a given period, as well as comprehensive management of subscriptions. Customer demands are expanding to include all possible services within the applications, such as, for example, the request and formalisation of credit. A demand acknowledged by the entities which, in turn, are increasingly opening up the range of functionalities.


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11Onze 11Onze

    Tinc moltes ganes d’obrir ja un compte i esperó que sigui tot plegat un ÈXIT apsolut

    • Jennifer Roca Civit says:

      Molt bon dia, Gabriel! El primer èxit absolut és que sigueu aquí amb nosaltres. Moltes gràcies per les teves paraules, Gabriel! Ens veiem per La Plaça!

      3 years ago

    Sobre quina hora estarà la app a la AppStore ???

    • Jennifer Roca Civit says:

      Bon dia, Gabriel, al llarg del dia, gràcies pel teu interès. Ens veiem per la Plaça! Que tinguis molt bon matí!

      3 years ago
  3. Esperando ver la app. Gràcies i éxitos

  4. Ricard Calvo VilanovaRicard Calvo Vilanova says:

    Esperem que la prova sigui un èxit

    • Jordi CollJordi Coll Planas says:

      Moltes gràcies, Ricard! Tots esperem aquest èxit de què parles. Moltes gràcies pel teu comentari.

      3 years ago
  5. Xavier Soler TravéXavier Soler Travé says:

    Espero que la prova sigui un èxit i en breu la tinguem tots disponible!

    • AlbertAlbert Chic Giménez says:

      Anem pel bon camí, Xavier. Gràcies pels teus bons desitjos!

      3 years ago
  6. Ricard Calvo VilanovaRicard Calvo Vilanova says:

    Molt be explicat

  7. Joan Santacruz CarlúsJoan Santacruz Carlús says:
  8. alicia Coiduras Charlesalicia Coiduras Charles says:

    Un bon article ,dona com seguretat de que estem al lloc que hem d’estar

  9. Josep RuaixJosep Ruaix says:

    Si , smartphone app, cada cop mes 👍
    Estem esperan la 11onze 🙂

    • Jordi Oller says:

      Bon dia, Josep, per si és del teu interès, estem seleccionant cada setmana a usuaris actius per ordre de saldo de “peles”, en cas que vulguis ajudar-nos de manera voluntària, ens pots fer arribar un correu electrònic a [email protected] indicant:

      Nom i cognoms
      Telèfon mòbil
      Correu electrònic

      Un cop rebut ens posarem en contacte per confirmar i enviar instruccions. Gràcies. Ens trobem a La Plaça.

      3 years ago

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