11Onze App Test: we reach the first users

Selected users of La Plaça, accompanied by 11Onze agents, will be part of the app test, which will last until the end of August. We accompanied the agents to find out, first-hand, how they have experienced these first hours of the app’s launch.

 

Saturday 14th August. It is half past eight in the morning and a group of 11Onze agents, accompanied by the management, are experiencing a very important day in Barcelona; first thing in the morning, the application is opened to all the participants in the test, and at the same time, personalised customer service is activated for each of them. Twenty users become the first Beta testers, who will have the opportunity to access the mobile application in the testing phase.

For three weeks these users, and the rest that will be added, will experience a stage that often goes unnoticed by customers: the testing phase. New functionalities will be added weekly and verified by users, in a key process that will conclude with the definitive application for all customers. A process that is normally kept internal, but which we at 11Onze wanted to open up to the outside world, in an act of transparency and gratitude to the users who follow us on a daily basis at La Plaça. At the end of the day, both users and agents are part of the same 11Onze community, and this is what we want to reflect at every step of this process.

At nine o’clock in the morning we contact the first users by phone, to accompany them in the activation process, and we celebrate the first small victory of the day: the registration works perfectly, and one by one, the application begins to reach the hands of all the verifiers. A little later, we received some of them in person, also with the aim of helping them in this registration process. We show them all the organisation of the application and the first functionalities they can find. The excitement of both the verifiers and the other users of La Plaça is palpable, and being able to share this moment with them so that they can experience it with us is, without a doubt, a reason to celebrate.

Hours go by, and all users have accessed the application. During the morning, any incident or aspect to improve that has been found has been reported, and this will continue to be done during the rest of the days, with the aim of finishing an intuitive, agile application that meets all the needs of customers.

We ended the first day of testing on a happy note, which brings us one step closer to the final launch. And although we are aware that the excitement of this project awakens impatience among those who are waiting for it, we can only remind everyone, from the inside, that a job well done requires time and dedication, and the tireless work of all these months can only lead us to a successful outcome. The second week of Beta Testing begins, with more users joining the 11Onze application. For us, the secret is still the values, and the work of creating such an ambitious project in an almost artisan way leads us to dedicate the necessary time to each step. The illusion is still intact, as it was on the first day, but with the difference that now, thanks to you, we are on the home stretch.

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Mireia Cano Mireia Cano
    • Mireia CanoMireia Cano says:
      Mireia

      A la pròxima t’hi apuntes, Edu! Ara a gaudir directament de l’aplicació 😉

      1 week ago
  1. Jordi Grabolosa VilaJordi Grabolosa Vila says:
  2. Joan Santacruz CarlúsJoan Santacruz Carlús says:
  3. Jordi

    Hola a tots, m’ofereixo per fer testeig de la App. Salutacions cordials.

    • Aitor CanudasAitor Canudas says:
      Aitor

      Bon dia Jordi, estem seleccionant cada setmana a usuaris actius per ordre de saldo de “peles”, en cas que vulguis ajudar-nos de manera voluntària, ens pots fer arribar un correu electrònic a [email protected] indicant:

      Nom i cognoms
      Telèfon mòbil
      Correu electrònic

      Un cop rebut ens posarem en contacte per confirmar i enviar instruccions

      4 weeks ago
  4. Julia Pérez EscobedoJulia Pérez Escobedo says:
    Julia

    Quines ganes de poder testejar i veure totes les funcionalitats <3

    • Jordi OllerJordi Oller says:
      Jordi

      Hola, Júlia, estem seleccionant cada setmana a usuaris actius per ordre de saldo de “peles”, en cas que vulguis ajudar-nos de manera voluntària, ens pots fer arribar un correu electrònic a [email protected] indicant:

      Nom i cognoms
      Telèfon mòbil
      Correu electrònic

      Un cop rebut ens posarem en contacte per confirmar i enviar instruccions

      1 month ago
  5. Sergi Llorca GarciaSergi Llorca Garcia says:
    Sergi

    Enhorabona, tot ho bo es fa esperar.

    • Francesc Serra CarreraFrancesc Serra Carrera says:
      Francesc

      Gràcies Sergi! Fem tot el possible perquè l’espera sigui més curta

      1 month ago
  6. alicia Coiduras Charlesalicia Coiduras Charles says:
    alicia

    I quina il·lesió em va fer ser escollida i veure com funciona ,quins nervis fins que em van trucar
    Ja falta menys ,gràcies 11Onze

  7. Lluís CasamitjanaLluís Casamitjana says:
    Lluís

    Hola Mireia, ens ha costat però finalment funciona. Gràcies per l’ajut 😜

    • Mireia CanoMireia Cano says:
      Mireia

      A disposar! Feliç que el projecte ja es materialitzi a les vostres mans!

      1 month ago
  8. Jordi BadalJordi Badal says:
    Jordi

    Molt bé! Esperem l’arrencada de l’operativa real.

  9. Esther CanovasEsther Canovas says:
    Esther

    Cada dia mes aprop, ja falta menys

  10. Nuria GomezNuria Gomez says:
    Núria

    Molt contenta de poder formar part del test de la App! Gràcies per tot David☺️

    • David LópezDavid López says:
      David

      Tot un plaer Nuria, content que t’agradi tant l’App, continuem millorant amb els vostres sugeriments! 😊

      1 month ago
    • Mireia CanoMireia Cano says:
      Mireia

      Gràcies a tu per participar-hi Núria! 💛

      1 month ago
  11. Francesc PicasFrancesc Picas says:
    Francesc

    De vacances, però col.laborant en el testeig de l’app. Paga la pena el temps dedicat. Promet

  12. Jaume JosaJaume Josa says:
    Jaume

    Excel·lent! Ja tenim ganes de provar l’App i obrir un compte a Onze

  13. Jordi FerréJordi Ferré says:
    Jordi

    Buf, sembla que mica en mica va arribant tot. Tinc ganes de poder obrir un compte a l’Onze.

  14. Cristian Palau BatistaCristian Palau Batista says:
    Cristian

    Preparat per iniciar-me a Onze un neobank català diferent als que he provat fins ara estrangers.

    • Francesc Serra CarreraFrancesc Serra Carrera says:
      Francesc

      Ho celebrem! Gràcies per seguir-nos i pel suport

      1 month ago
  15. Josep RuaixJosep Ruaix says:
    Josep

    App esperada 👍👏👏👏👏

  16. Pilar Oltra ViguerasPilar Oltra Vigueras says:
    Pili

    Que maco Mireia! 😭

  17. Ricard Calvo VilanovaRicard Calvo Vilanova says:
    Ricard

    Bona notícia

    • Albert Chic GiménezAlbert Chic Giménez says:
      Albert

      Compartim amb tu aquest sentiment, Ricard. Gràcies per ser-hi!

      1 month ago
  18. Lluís CasamitjanaLluís Casamitjana says:
    Lluís

    Mireia, ja he rebut el correu. Ens “vèiem” demà a les 16h. Cuida’t

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