11ONZE TV

La Plaça – Territori 17: Customer service

The law reforming the financial system being promoted by the Spanish government brings with it an important new feature in terms of customer service: customers must be able to be attended to 24 hours a day. 11Onze anticipated this reform and applied it from day one, including exclusive services such as 11Onze a Casa. Head of agents Mireia Cano and marketing manager Gemma Vallet talk about customer service in a new episode of La Plaça.

La Plaça is a section of the radio magazine Territori 17, of La Xarxa, which links four territories connected by the C-17: Vallès Oriental, Moianès, Osona and Ripollès.

11Onze
  1. Pere SorianoPere Soriano says:
    Pere

    Molt bé. Molt important la comunicació amb la gent, entendre que necessita i saber explicar-ho.

  2. alicia Coiduras Charlesalicia Coiduras Charles says:
    alicia

    No puc dir res més que excel·lent Mireia,com sempre,expliques i comuniques molt bé
    I si l’escolta activa,es la base d’un bona comunicació amb els clients
    Gràcies

  3. Francesc Estafanell PujolFrancesc Estafanell Pujol says:
    Francesc

    L’atenció transparent genera confiança. Seguiu així.

  4. Joan Santacruz CarlúsJoan Santacruz Carlús says:
  5. Joaquin Lopez ArandaJoaquin Lopez Aranda says:
    Joaquin

    Ens agrada ser ben atesos.

    • Jordi CollJordi Coll says:
      Jordi

      Oi tant que sí, Joaquim, és fonamental… Moltes gràcies pel teu comentari!!!

      8 months ago

Leave a Reply

You may also like

11Onze

La Plaça - Territori 17: Greenwashing

15:08

Climate change awareness is driving consumers to prefer

Culture

La Plaça – Territori 17: Virtual shopping

16:41

Consumption is set to soar over the next few weeks with Black

11Onze

La Plaça – Territori 17: Cards

17:48

What types of cards are there and what is each one used for?



App Store Google Play