An actor who teaches customer service agents … What does he want? And why does he ask them to behave as if they were Lego pieces? Jaume, the Academy’s improvisation teacher, works with them on skills such as flexibility, the management of uncertainty and, with Legos who are bodies, deconstruction.
You may also like
We have lunch with the Agents01:39
Meals at the Academy are a time for sharing reflections
Kapla: Groupwork, delegation and distribution01:18
A team building is a must in any professional training space!