In other countries, you can have a thousand MBAs but, if you don’t prove it day by day, it is meaningless… This is how our Agent Coordinators talk about our Operations Chief, Darren Smith, over lunch. They are delighted, because they see how the same criteria is followed across different positions in the bank: people are valued for what they do, not for what they say they are… Meals at the Academy are a time for sharing reflections, emotions, and experiences that keep on shaking us.
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