It is a booking platform based on affiliation, where you can save up to 25% compared to other booking platforms.

No, you have to be part of the 11Onze Community and have access to the El Canut application to be able to access the 11Onze Viatges services.

Yes, in order to be able to publish accommodation at a lower price than the competition, the platform where it is published cannot be public: it has to be a private environment. Therefore, in order for this to continue to be a “closed” and competitive space, you need to register and become a member in order to be able to see the accommodation available and its prices.

In order to start searching for hotels and other accommodation, you need to create a free account on the platform and have an account on El Canut.

It’s easy! Once you are logged into the platform, you can start searching for places where you are interested in spending the night. Type in where you would like to go, select the dates and the number of people. From there, you can simply start your search.

When you have found the perfect offer for you, simply click on ”Book”.

If you have not yet registered on the platform, we will ask you to do so in order to access 11Onze Viatges’ competitive prices and start saving with every booking you make.

To make a reservation, click on ”Book”.

If a hotel has an ”Immediate Booking” option, you will receive your confirmation immediately after completing the guest details and providing payment details.

For some properties, a confirmation time is required to proceed with the booking, so you will receive a confirmation as soon as it is accepted by the hotel.

You can also use the list of available filters to refine your search for specific hotels.

You will receive an email with a confirmation, which you can print out and take with you to check in. You can also check your profile to see the status of your booking.

When you book your chosen accommodation, you can leave a message with your special requests. The hotel will check your message before confirming the booking and will reply to you. We advise you to call the hotel before arrival to guarantee your needs.

11Onze Viatges will not charge you for the booking at any time. If you choose a ”non-refundable rate”, you will be charged when the hotel confirms the booking. However, if you choose the ”pay-on-arrival rate”, you will pay the total amount when you arrive at the hotel.

Yes, the hotel will need your card details to guarantee the booking, so you can take advantage of this and pay with your El Canut card!

You can cancel your booking at any time from your profile. Simply click on ”My bookings” and ”Cancel booking”.

The hotel will apply the cancellation policy that you agreed upon when you made your booking. For example, if you have chosen a non-refundable rate, the hotel may charge you a part or the total amount of the booking, depending on the case. On the other hand, if you booked with free cancellation, you will not be charged anything.

After cancelling your booking, you will receive an email confirming the cancellation.

Yes, you can update your email address, password and personal information by going to your profile.

To reset your password, click on the login button in the top right corner of the homepage and click on ”Forgot your password” under the large orange registration box.