11Onze users have received a communication from Weavr-Paynetics, providers of the El Canut accounts, announcing the unilateral decision to terminate the service by mid-June. Why is this happening now?
It’s very straightforward: Weavr-Paynetics has been failing in its service, blocking the money of several 11Onze users without any justification. 11Onze has since stood up for its customers, stopped payments to Weavr until the outstanding cases are resolved, and has lodged a complaint with the Bulgarian Central Bank and the UK’s Financial Conduct Authority. 11Onze will not allow any user to have their rights violated without consequences.
“They will not be paid if they do not return our users’ money. We will not negotiate anything other than this. It is precisely the community that must serve to defend the rights of each of its members with the strength of the group”, said James Sène, President of 11Onze, to his employees after Weavr-Paynetics sent a notice of termination of service to all El Canut users. An action, that of directly addressing the users of 11Onze, which seeks to cause reputational damage to the Catalan entity, to double it in this case. 11Onze’s response, however, has been unambiguous: it has given Weavr 7 days to retract the service’s termination and to unblock El Canut users’ funds.
Who is who
First, it is important to be clear who is who in this matter. Paynetics is the financial entity that offers the Bulgarian IBAN and is the depository of the accounts, while Weavr is the British agent that provides the service so that 11Onze can offer it to its community. In other words, when there is a registration, 11Onze compiles the user’s documentation, Weavr verifies it and authorises the creation of an account for Paynetics. This means that every time there is an incident, the 11Onze Back-Office team manages it with Weavr.
“They won’t get paid if they don’t return our users’ money. We will not negotiate anything other than this!”
Chronology of events
The European Union’s Anti-Money Laundering Act obliges financial institutions to prove the lawful origin of the funds deposited by their customers. It is a standardised procedure to which all institutions are subject. 11Onze and its users have always complied by providing the required documentation, but even so, Weavr has unjustifiably blocked the money of some 11Onze users. As 11Onze’s financial director, Oriol Tafanell, explains: ‘given the intolerable delays in unblocking these deposits (we are talking about months and years in some cases), we decided to stop paying for services that were not being provided as of July 2024’. In other words, 11Onze’s response was crystal clear: fulfil your obligations properly, then we will go back to paying for your services, as we had been doing until now.
“Weavr’s delays in unblocking the deposits is intolerable.”
According to Tafanell, “since then, some deposits have been unblocked, but, to date, there are still others that have not been so lucky, even though we and our clients have complied with every one of the requirements, some of them surreal, that have been asked of us to unblock them. This stalemate, our refusal to pay unless all deposits are unblocked, led us to write to the Bulgarian National Bank (Paynetics AD’s supervisor) and the UK Financial Conduct Authority (supervisor of banking practices).”
Mea culpa from Weavr
What did Weavr say about all this when he demanded that 11Onze return to regular payments? That it was true, that they had failed in their services. In a 25 February 2025 email to 11Onze, Weavr’s Deputy CEO, Jon Burrell, said: “I am aware that there have been a number of historical operational issues, including one outstanding long-running case. Please be assured that I am now personally overseeing the level of service that is delivered to you, including escalation of the aforementioned long-running issue to ensure the swiftest possible resolution.” Two months later, they still haven’t unlocked this 11Onze user’s money. Now it’s just one case. An 11Onze user who has had his money unjustifiably blocked for far too long. And 11Onze’s response is the same as we would give to any individual user of the entity: to defend the members of the community against any bank abuse. From 11Onze, we deeply regret that this abuse comes from one of our providers, and we announce requests to the relevant authorities (European Banking Authority, Financial Conduct Authority UK, Central Bank of Bulgaria) to make the necessary intermediation or sanction Weavr.
“I don’t care whether it’s 10 euros and 35 cents or 30,000 euros. It belongs to the customers, full stop.”
The unacceptable proposal
Currently, the money unpaid by 11Onze to Weavr is double the amount withheld by Weavr from its customers. This has come to this point because 11Onze withheld payments to the value of the blocked deposits. Many months have passed since then, and Weavr has not unblocked all the funds. Finally, the entity made an unacceptable proposal by 11Onze: that the entity should pay 50% of the accumulated charge and that we should forget about the withheld deposits. The response from James Sène, President of 11Onze, is straightforward: “What Weavr does not understand is that we do not want to exchange euros wrongfully withheld from our customers for euros of your billing to 11Onze. We will not entertain this exchange because it puts any member of 11Onze at risk; we will not agree to trade with the rights of our people. We will NEVER do it, no matter what, we have not come all this way to give up our rights. What made us get up off the couch to create 11Onze was the idea of guaranteeing the freedom of the people to manage their money. I don’t care whether it’s 10 euros and 35 cents or 30,000 euros. It belongs to the customers, full stop.”
Below, to be transparent with 11Onze users, we share the key messages in this conflict between Weavr-Paynetics and 11Onze. Through 11Onze Magazine and our newsletter, we will continue to report on this case and will continue to publish relevant documentation for the community.
Equip Editorial 
