The new 11Onze cards are reaching customers!
11Onze is delivering the new cards to customers. They have an exclusive design and are made of higher quality, eco-friendly plastic, which extends their useful life and allows them to be recycled. We explain what you have to do to receive the new card.
On 1 October 2021, we launched El Canut and opened the first digital accounts with the possibility of having physical cards and also in virtual format to pay by mobile phone. Even so, we announced that the design of the first physical cards was provisional and that we would update them when we were able to deliver higher quality and environmentally friendly cards.
Well, the time has come. Members of our community who open an account through El Canut and order a card will receive this latest version within 14 calendar days.
Automated replacement of original cards with new ones
And what do I have to do if I have one of the original cards and I want to replace it with the new one? The good news is that you don’t have to do anything. The replacement process is completely automatic and little by little we will be sending the new cards to customers so that they can replace the original card with the new one at no additional cost.
As Iu Alemany, head of the 11Onze support office, explains, “the old cards will be replaced by the new ones, free of charge, to all users, who will receive a letter with the card and instructions”.
Visually, the new cards are very similar to the old ones, but the improvements in the quality of the graphics and in the plastic used increase their resistance to use and, therefore, we ensure that their useful life is extended until the renewal period. In addition, we have made sure that once they have done their job, they are fully recyclable, reducing the impact of plastic waste on the environment.
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