Reclamacions

El Canut

Personal Account

11Onze Holdings SCA is licensed to distribute Payment accounts and Mastercard cards which are issued by Paynetics AD (via Paystratus Group Ltd, a Technical Provider of Paynetics AD) with company address 76A James Bourchier Blvd, 1407 Sofia, Bulgaria, company registration number 131574695 and VAT BG131574695, pursuant to license by Mastercard International Incorporated and Bulgarian National Bank.

Should you have any questions or need support with your Personal Account services, please do not hesitate to contact us [email protected]

Paynetics AD Contact Details:

[email protected]
+359 2 806 56 15
76A James Bourchier, Sofia, Bulgaria;
Northside House, 69 Tweedy Road, Bromley, Kent, England, BR1 3WA
+ 44 (20) 808 909 62

 

PSD 2 Open banking

Applying the provisions of Payment service directive 2 (PSD2) EU 2015/2366 we want to inform you that 11Onze provides access to Third Party Providers to register an Open Banking application at our developer portal and use a special interface (API) based on the national technological standard named BISTRA.

This service is provided and managed by TrueLayer Ltd. 2022.

TrueLayer is authorized and regulated by the UK Financial Conduct Authority under the Payment Services Regulations 2017 and Electronic Money Regulations 2011 (Firm Reference Number: 901096)

It’s up to each client if he/she wants to share data. Open Banking gives the opportunity to share client’s information, but only if the client explicitly gives his/her permission.

Should you have any questions or need support with your Open Banking services, please do not hesitate to contact us [email protected]

If you were an End-User of TrueLayer located in the European Economic Area (“EEA”), or are using an app from a Partner located in the EEA, see TrueLayer’s  EEA complaints policy.

 

11Onze Viatges

11Onze is a distributor of 11Onze Viatges in partnership with Bidroom BV [LTD] Keizersgracht 241, 1016 EA Amsterdam, the Netherlands (hereinafter referred to as “Bidroom”) as the service provider. 

Should you have any questions or need support with your Open Banking services, please do not hesitate to contact us [email protected] 

Bidroom VB Contact Details:
[email protected]
+31 20 808 2880
Monday – Friday
from 9AM to 5PM (CET)

Offices:
The Netherlands
Keizersgracht 241 1016 EA Amsterdam
Poland
Rynek Główny 27 31-010 Kraków

 

Products

Preciosos 11Onze


11Onze is responsible for the commercialization and distribution of the precious metal. Preciosos 11Onze, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B63935415 and registered office at Carrer Perú, 186 bis, 08020 Barcelona, Spain and GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Perú, 186 bis, 08020 Barcelona, Spain.

Both companies are registered in the SEPBLAC, and are subject to the regulations for the prevention of Money Laundering and the Financing of Terrorism in accordance with section (q) of article 2.1 of Law 10/2010, of April 29, on the prevention of money laundering and the financing of terrorism (“Law 10/2010”). 

Should you have any questions or need support with Preciosos 11Onze services, please do not hesitate to contact us [email protected]

Preciosos 11Onze, SLU
Carrer Perú, 186 bis,
08020 Barcelona, Spain
(+34) 93 003 49 74 

GO 4 IT, SLU
Carrer Perú, 186 bis,
08020 Barcelona, Spain
(+34) 93 003 49 74 

 

Essentials 

Water

11Onze commercializes this product through GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Perú, 186 bis, 08020 Barcelona, Spain.

TAPP Water SL © with CIF B66729336 and registered office at Carrer de Blesa, 27, 08004 Barcelona is the supplier and distributor of the product Tapp Water. 

If you have any questions or queries regarding your order, you can email [email protected]
(+34) 93 122 75 82
Monday – Friday
from 9AM to 3PM (CET)

 

11Onze Segurs

11Onze commercializes this product through GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Perú, 186 bis, 08020 Barcelona, Spain.

Tuio is the supplier and distributor of the product 11Onze Segurs via Coconut MGA S.L, with C.I.F B06885925, which is an Underwriting Agency authorized by the General Directorate of Insurance and Pension Funds (DGSFP) with code AS-0116 and address at Calle Serrano 213, Madrid. 

Should you have any questions or need support with your Tuio insurance services, please do not hesitate to contact us [email protected] 

Tuio Contact Details:
[email protected]
(+34) 919 49 64 70
Monday – Sunday
24/7
Website: https://www.tuio.com

 

11Onze Recommends

Guaranteed Funds

11Onze is solely responsible for the advertisement for this product in La Plaça, 11Onze’s Marketplace, having no responsibility or control in its commercialization and distribution. The End-User must not contact 11onze enquiring about this product or requesting any additional information about it.
Laurion Group is responsible for the distribution, commercialization, management, and reconciliation of the fund. It Is Laurion’s Group responsibility to provide the End-User all the necessary information about the product. 

LAURION ALTERNATIVE DEPOSITS, SLP is a Special Limited Partnership (“SCSp”) incorporated in the Grand Duchy of Luxembourg, with registered number B.237.529 of the Chamber of Commerce of the Grand Duchy of Luxembourg, LEI 2549000ZDKU14UR08G71 and ISIN LU2066661450. The registered address of the Partnership is 30 Boulevard Royal, L-2449 Luxembourg.


Laurion Group Contact details:
[email protected]

Group Headquarters
63-65 Rue de Merl,
L-2146 Luxembourg
+352 22 72 36 381

Andorra Office
Urb. Ermengol Serra 18,
AD700 Escaldes-Engordany
Andorra

Spanish Representative Office
Ronda General Mitre 40,
Planta 1, 08017, Barcelona, Spain
(+34) 938 585 469


Natulim

11Onze advertises this product in La Plaça and it is managed through GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Perú, 186 bis, 08020 Barcelona, Spain.

Natulim is the supplier and distributor of the product via ECOLLIM HOLDINGS S.L, with CIF B42864033 and registered office at Carrer Batlle Trias,33 Arenys de Munt (08358), Barcelona, Spain.

Natulim Contact details:
[email protected]
https://natulim.com/pages/contacta-con-nosotros

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