{"id":47149,"date":"2024-12-04T09:00:00","date_gmt":"2024-12-04T08:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=47149"},"modified":"2024-12-04T08:38:07","modified_gmt":"2024-12-04T07:38:07","slug":"como-evitar-estafas-bancarias-frecuentes","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/es\/magazine\/como-evitar-estafas-bancarias-frecuentes\/","title":{"rendered":"C\u00f3mo evitar las estafas bancarias m\u00e1s frecuentes"},"content":{"rendered":"
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Les reclamacions per operacions fraudulentes que els clients de la banca van presentar al Banc d\u2019Espanya durant el 2022 duplicaven les de l\u2019any anterior. Una gran part d’aquestes demandes es corresponen a operacions de pagament efectuades amb targeta o per transfer\u00e8ncia via internet. T\u2019expliquem com protegir-te del frau bancari i quins passos has de seguir per fer una reclamaci\u00f3.<\/b><\/h3>\n

 <\/p>\n

L\u2019\u00faltim informe publicat pel Banc d\u2019Espanya en qu\u00e8 detalla <\/span>el nombre de reclamacions i consultes ateses durant el 2022 deixa una imatge preocupant de la gesti\u00f3 tecnol\u00f2gica de la banca espanyola<\/b>. Les reclamacions per operacions fraudulentes van augmentar un 109,1%, duplicant les de l\u2019exercici anterior. Concretament, es van tramitar 34.146 reclamacions en el Departament de Conducta d\u2019Entitats del Banc d\u2019Espanya i gaireb\u00e9 una de cada tres reclamacions (10.361, el 30,3% del total) estava relacionada amb operacions de pagament efectuades amb targeta <\/span>(86,1%) <\/span>o per transfer\u00e8ncia via internet <\/span>(13,9%)<\/span>.<\/span><\/p>\n

Per entitats, <\/span>CaixaBank, BBVA i Banc Santander s\u00f3n les que m\u00e9s reclamacions reben<\/b>, <\/span>principalment pel seu gran volum de negoci<\/b>, tot i que CaixaBank i BBVA reben m\u00e9s reclamacions de les que els correspondria per quota de mercat. En tot cas, \u00e9s un problema generalitzat que afecta pr\u00e0cticament la totalitat de la banca espanyola i que no desapareixer\u00e0, atesa la creixent popularitat de les compres per internet.<\/span><\/p>\n

En general, les aplicacions banc\u00e0ries i els pagaments en l\u00ednia s\u00f3n molt segurs, tanmateix, aquesta seguretat tamb\u00e9 dep\u00e8n en gran manera del<\/span> comportament del mateix usuari en evitar que les seves dades personals del compte bancari o de la seva targeta es vegin compromeses<\/b>. Dit aix\u00f2, tots podem ser v\u00edctimes de cobraments sospitosos en el nostre compte o targeta, per tant, fem un rep\u00e0s a les estafes banc\u00e0ries m\u00e9s freq\u00fcents.<\/span><\/p>\n

 <\/p>\n

Phishing i Smishing<\/b><\/h3>\n

Les pr\u00e0ctiques del phishing i smishing destaquen com unes de les principals causes que hi ha al darrere de l\u2019increment de les reclamacions al Banc d\u2019Espanya. Consisteixen a <\/span>enviar a la v\u00edctima un correu electr\u00f2nic (phishing) o un missatge d\u2019SMS\/WhatsApp (smishing) parany, per a aconseguir dades personals, <\/b>com ara contrasenyes, claus banc\u00e0ries o n\u00fameros de compte i de targetes de cr\u00e8dit. El correu o missatge dirigeix al client cap a un duplicat fals d’una p\u00e0gina web o una aplicaci\u00f3 de m\u00f2bil molt semblant a alguna de les que utilitza normalment, com pot ser la d\u2019una entitat banc\u00e0ria, de manera que hi entri i se li pugui robar la informaci\u00f3. Els falsos pretextos poden ser molt variats: actualitzaci\u00f3 del sistema, verificaci\u00f3 de dades, problemes t\u00e8cnics.\u00a0<\/span><\/p>\n

Per tant, <\/span>desconfieu de correus electr\u00f2nics o SMS que us semblin sospitosos i no els obriu<\/b>. I, sobretot, no faciliteu les vostres dades privades d’acc\u00e9s als serveis bancaris. Les entitats banc\u00e0ries mai us demanaran les vostres dades personals o contrasenyes per correu electr\u00f2nic o missatge de text.<\/span><\/p>\n

 <\/p>\n

Vishing<\/b><\/h3>\n

El vishing no \u00e9s res m\u00e9s que una variant de les estafes anteriors que, en aquest cas, s’executa per via telef\u00f2nica. <\/span>L\u2019estafador es fa passar per un treballador d’una entitat banc\u00e0ria o una empresa real i facilita un enlla\u00e7 de parany o demana les dades personals<\/b> directament a la v\u00edctima.<\/span><\/p>\n

Com en els casos anteriors, hem d\u2019evitar facilitar les nostres dades personals. Aix\u00ed mateix, <\/span>no et refi\u00efs d’ofertes o promocions que semblen massa bones per a ser certes<\/b>. En cas de dubte, sempre et pots posar en contacte amb l\u2019entitat banc\u00e0ria o companyia a trav\u00e9s dels seus canals oficials.<\/span><\/p>\n

 <\/p>\n

Com fer una reclamaci\u00f3<\/b><\/h3>\n

En cas que s\u2019efectu\u00efn operacions no autoritzades en el teu compte bancari. Primer, <\/span>canvia les teves contrasenyes de tots els serveis en l\u00ednia i fes una reclamaci\u00f3 al Servei d’Atenci\u00f3 o Defensa del Client de l’entitat financera<\/b>. Pots fer-ho amb el full oficial de reclamaci\u00f3 o trucant al tel\u00e8fon gratu\u00eft per a incid\u00e8ncies i reclamacions, tot demanant el n\u00famero de refer\u00e8ncia corresponent a la teva reclamaci\u00f3.\u00a0<\/span><\/p>\n

Paral\u00b7lelament, <\/span>pots interposar una den\u00fancia en una comissaria dels Mossos d\u2019Esquadra,<\/b> per\u00f2 hi ha poques probabilitats de trobar al responsable directe del delicte, perqu\u00e8 sovint es tracta de grups delictius o de delinq\u00fcents que es troben fora del territori nacional.<\/span><\/p>\n

Si en el termini de trenta dies no has obtingut resposta de l\u2019entitat banc\u00e0ria, o b\u00e9 la resposta no \u00e9s satisfact\u00f2ria, contacta amb l\u2019oficina de <\/span>consum<\/span><\/a> del teu municipi. <\/span>Si el banc no et reintegra l\u2019import extret fraudulentament o la mediaci\u00f3 no prospera, pots rec\u00f3rrer al <\/b>Banc d\u2019Espanya <\/b><\/a>o a la via <\/b>judicial<\/b><\/a>.<\/b> Recorda que si i l\u2019import de la reclamaci\u00f3 no supera els 2.000 euros, no et caldr\u00e0 advocat ni procurador. Pots trobar m\u00e9s informaci\u00f3 <\/span>aqu\u00ed<\/b><\/a>.<\/span><\/p>\n

Protegeix-te de les crisis econ\u00f2miques amb el valor refugi per excel\u00b7l\u00e8ncia: l\u2019or. Si vols que els teus estalvis tinguin valor el dia de dem\u00e0, <\/b>Or Patrimoni<\/b><\/a>.<\/b><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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