{"id":21778,"date":"2021-11-24T21:00:00","date_gmt":"2021-11-24T20:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=21778"},"modified":"2021-11-25T09:46:10","modified_gmt":"2021-11-25T08:46:10","slug":"11onze-casa-mas-cerca-comunidad","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/es\/magazine\/11onze-casa-mas-cerca-comunidad\/","title":{"rendered":"\u201811Onze en Casa\u2019, m\u00e1s cerca de la comunidad"},"content":{"rendered":"
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Hace tan solo una semana que estrenamos el nuevo servicio de atenci\u00f3n al cliente \u201811Onze en casa\u2019 y el recibimiento ha sido un \u00e9xito. Los agentes han resuelto dudas de forma eficaz y han podido conversar con los clientes sin prisa. \u201c\u00a1Es una herramienta fant\u00e1stica!\u201d, resume la jefa de agentes Mireia Cano. Y t\u00fa, \u00bfya has pedido <\/b>cita<\/b><\/a>?<\/b><\/h3>\n

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\u201cEl hecho de vernos cara a cara nos ha acercado m\u00e1s a nuestra comunidad, y aporta m\u00e1s calidad humana a las conversaciones\u201d, explica Cano. Para resolver dudas sobre qu\u00e9 documentos subir, c\u00f3mo hacer la \u2018selfie\u2019 o qu\u00e9 bot\u00f3n hay que clicar para abrir El Canut, <\/span>es una herramienta eficaz y r\u00e1pida<\/b>. \u201cLos agentes est\u00e1n contentos con esta nueva modalidad de atenci\u00f3n al cliente y muchos de los que todav\u00eda no han participado tienen ganas de probarlo\u201d, resume la jefa de agentes.\u00a0<\/span><\/p>\n

Despu\u00e9s de una semana, la valoraci\u00f3n es, sin duda, positiva. M\u00e1s de una docena de usuarios de La Pla\u00e7a han podido encontrarse con los agentes a trav\u00e9s de videollamada. \u201cLa mayor\u00eda de visitas han sido de personas que, <\/span>a pesar de conocer el proyecto, no ten\u00edan claro qu\u00e9 pod\u00edamos ofrecer o c\u00f3mo darse de alta<\/b>\u201d, explica Mireia Cano. Eso s\u00ed, la respuesta ha estado positiva en todos los casos. La jefa de agentes admite que \u201ctodos han agradecido poder tener una persona al otro lado de la pantalla\u201d. A pesar de algunas trabas menores sobre el funcionamiento de la videollamada, las personas que lo han querido han concertado cita sin problemas.<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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\u00bfTienes alguna duda que no sabes c\u00f3mo resolver? \u00a1Pide cita!<\/p>\n\n <\/div>\n <\/div>\n

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Una vez en la web, haz clic al bot\u00f3n \u2018Reservar 11Onze a Casa\u2019.<\/span><\/p>\n\n <\/div>\n <\/div>\n

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Elige un d\u00eda y hora para hacer la\u00a0videollamada.<\/p>\n\n <\/div>\n <\/div>\n

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Recibir\u00e1s un email de confirmaci\u00f3n con tu cita.<\/p>\n\n <\/div>\n <\/div>\n

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\u00a1Y listo! Aquel d\u00eda a esa hora, nos encontraremos en la pantalla.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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Un servicio que ha llegado para quedarse<\/b><\/h3>\n

En el momento que el cliente concierta la visita, le llega autom\u00e1ticamente un correo con la confirmaci\u00f3n del evento, el agente que lo atender\u00e1 y el enlace para conectarse a la videollamada. En la hora acordada, si el cliente no se ha podido conectar, la cita se cancela y se env\u00eda un nuevo correo electr\u00f3nico con el aviso de la anulaci\u00f3n y c\u00f3mo se puede pedir una nueva consulta. \u201c<\/span>El servicio \u201811Onze en casa\u2019 ha llegado para quedarse, y seguiremos haciendo visitas con todo el que lo necesite<\/b>. A trav\u00e9s del enlace, siempre podr\u00e1n pedir cita a una semana vista\u201d, asegura la jefa de agentes.<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Pide tu cita<\/strong><\/h3>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n
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11Onze se est\u00e1 convirtiendo en un fen\u00f3meno como primera comunidad fintech de Catalu\u00f1a. Ahora, lanza la primera versi\u00f3n de El Canut, la super app de 11Onze, para <\/b>Android<\/b><\/a> y <\/b>Apple<\/b><\/a>. Desde El Canut se puede abrir la primera cuenta universal en el territorio catal\u00e1n.<\/b><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Si te ha gustado este art\u00edculo, te recomendamos:<\/h1>\n
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\n \"\"\n 11Onze<\/span>\n <\/div>\n
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\u201811Onze en casa\u2019<\/strong><\/p>\n 3min lectura<\/span>\n

\u00bfTe imaginas que tu entidad financiera te ayudara cuando tengas dudas directamente<\/p>\n <\/div>\n <\/div>\n\n\n

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\n \"\"\n 11Onze<\/span>\n <\/div>\n
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\u201cEl factor humano es important\u00edsimo\u201d<\/strong><\/p>\n 3min lectura<\/span>\n

\u201cSomos un equipo de buena gente que creemos que hace<\/p>\n <\/div>\n <\/div>\n\n\n

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\u201cSi es gratuito, el producto eres t\u00fa\u201d<\/strong><\/p>\n 2min lectura<\/span>\n

Hace un mes que se lanz\u00f3 El Canut, la super app de 11Onze.<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n
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\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":69,"featured_media":21424,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[28],"tags":[189],"class_list":["post-21778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar","tag-11onze-es"],"acf":[],"yoast_head":"\n\u201811Onze en Casa\u2019, m\u00e1s cerca de la comunidad - 11ONZE<\/title>\n<meta name=\"description\" content=\"Hace tan solo una semana que estrenamos el nuevo servicio de atenci\u00f3n al cliente \u201811Onze a casa\u2019 y el recibimiento ha sido un \u00e9xito.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.11onze.cat\/es\/magazine\/11onze-casa-mas-cerca-comunidad\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201811Onze en Casa\u2019, m\u00e1s cerca de la comunidad - 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