{"id":21630,"date":"2021-11-22T12:55:00","date_gmt":"2021-11-22T11:55:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=21630"},"modified":"2021-11-22T15:00:19","modified_gmt":"2021-11-22T14:00:19","slug":"factor-humano-importantisimo","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/es\/magazine\/factor-humano-importantisimo\/","title":{"rendered":"\u201cEl factor humano es important\u00edsimo\u201d"},"content":{"rendered":"<div class=\"component text\">\n  <div class=\"container\">\n\n\n    <div class=\"row\">\n      <div class=\"col  col-lg-8  offset-lg-2\">\n        <h3><b>\u201cSomos un equipo de buena gente que creemos que hace falta una herramienta de pa\u00eds\u201d. As\u00ed ha resumido Xevi Esteve, jefe de la atenci\u00f3n al cliente de 11Onze, la tarea incansable que hacen los agentes para atender a toda la comunidad. En el magazine L\u2019Estat de la Naci\u00f3, Esteve tambi\u00e9n ha explicado c\u00f3mo funciona el nuevo servicio \u201811Onze en casa\u2019.<\/b><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u201cQuer\u00edamos combinar la ventaja de la tecnolog\u00eda con el factor humano. Porque el factor humano es important\u00edsimo. <\/span><b>En Catalu\u00f1a, tenemos la tradici\u00f3n de las cajas de ahorros, pero con los a\u00f1os se ha ido perdiendo. Y nosotros quer\u00edamos dar un rostro humano<\/b><span style=\"font-weight: 400;\">\u201d, ha explicado el jefe de atenci\u00f3n al cliente de 11Onze. As\u00ed, a la atenci\u00f3n personalizada que hacen los agentes 24\/7 por chat o por tel\u00e9fono, ahora se incorpora la videollamada a trav\u00e9s de la <\/span><a href=\"https:\/\/www.11onze.cat\/es\/magazine\/nuevo-servicio-estrenamos-11onze-en-casa\/\"><span style=\"font-weight: 400;\">11Onze en casa<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">De hecho, Esteve ha explicado que la idea surgi\u00f3 al percatarse c\u00f3mo, con la pandemia, muchas personas se han acostumbrado a usar la videollamada, que permite una \u201cinteracci\u00f3n m\u00e1s sincera\u201d. As\u00ed, despu\u00e9s de <\/span><a href=\"https:\/\/amics.11onze.cat\/11onzecasa\"><span style=\"font-weight: 400;\">concertar cita<\/span><\/a><span style=\"font-weight: 400;\">, en el d\u00eda y la hora acordados<\/span><b> se conversar\u00e1 con un agente entre 20 minutos y media hora<\/b><span style=\"font-weight: 400;\"> para resolver todas las dudas. La voluntad de los agentes, est\u00e1 claro, tambi\u00e9n es atender financieramente en catal\u00e1n y servir al pa\u00eds. \u201cSomos un equipo de buena gente que creemos que hace falta una herramienta de pa\u00eds\u201d, ha asegurado.<\/span><\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"component gallery\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col col-lg-10 offset-lg-1\">\n        <div id=\"slider\" class=\"carousel slide\">\n          <div class=\"carousel-inner\">\n            <div class=\"carousel-item active video-player inline-player\" data-video-id=\"6282812264001\">\n              <img decoding=\"async\" class=\"d-block w-100\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/11\/THUMBNAIL_ESTAT_NACIO_42_XEVI.jpg\" alt=\"\">\n              <button type=\"button\" class=\"play\"><\/button>\n              <div class=\"carousel-caption\">\n                <p>\u00abEl factor humano por 11Onze es important\u00edsimo\u00bb<\/p>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"component text\">\n  <div class=\"container\">\n\n\n    <div class=\"row\">\n      <div class=\"col  col-lg-8  offset-lg-2\">\n        <h3><b>Un proceso necesario<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Esteve ha detallado que las primeras dudas han sido sobre todo en cuanto al proceso de verificaci\u00f3n de la aplicaci\u00f3n, El Canut. Sin embargo, las dificultades responden a la voluntad de que todos los datos privados del cliente est\u00e9n muy protegidos. \u201cPedimos paciencia a nuestros clientes. La gente empieza a desembarcar en la aplicaci\u00f3n y es cierto que hemos recibido quejas, porque <\/span><b>el proceso es duro y pesado. Pero para nosotros la seguridad tecnol\u00f3gica es primordial<\/b><span style=\"font-weight: 400;\">. As\u00ed que, s\u00ed, sabemos que es costoso, pero es en beneficio de todos\u201d, argumenta.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aun as\u00ed, en general, el jefe de atenci\u00f3n al cliente de 11Onze est\u00e1 alentado con el recibimiento que ha tenido El Canut entre los clientes y la buena predisposici\u00f3n. \u201c<\/span><b>Detectamos que la gente est\u00e1 enfadada con los bancos y, ahora, con 11Onze se siente algo m\u00e1s esperanzada<\/b><span style=\"font-weight: 400;\">. Y querr\u00edamos correr m\u00e1s r\u00e1pido. Pero tenemos que ir sobre seguro\u201d, resume Esteve. El reto es, ahora, que las dos patas de la fincom, la fintech y la comunidad, crezcan al mismo ritmo, sin pausa, pero sin prisa.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>11Onze se est\u00e1 convirtiendo en un fen\u00f3meno como primera comunidad fintech de Catalu\u00f1a. Ahora, lanza la primera versi\u00f3n de El Canut, la super app de 11Onze, para <\/b><a href=\"https:\/\/bit.ly\/2YlbZAf\"><b>Android<\/b><\/a><b> y <\/b><a href=\"https:\/\/bit.ly\/Onze-IOS\"><b>Apple<\/b><\/a><b>. Desde El Canut se puede abrir la primera cuenta universal en el territorio catal\u00e1n.<\/b><\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"component cards\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col col-xl-8 offset-xl-2\">\n        <h1>Si te ha gustado este art\u00edculo, te recomendamos:<\/h1>\n        <div class=\"cards__wrapper\">\n          <div class=\"card\">\n            <a href=\"https:\/\/www.11onze.cat\/es\/magazine\/nuevo-servicio-estrenamos-11onze-en-casa\/\" class=\"card-link\" target=\"_self\"><\/a>\n            <div class=\"card-img\">\n              <img decoding=\"async\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/11\/Hero_image_11onze_casa-1-800x435.jpg\" class=\"card-img-top\" alt=\"\">\n                <span class=\"card-category\">11Onze<\/span>\n            <\/div>\n            <div class=\"card-body\">\n              <p class=\"card-title p2\"><strong>\u201811Onze en casa\u2019<\/strong><\/p>\n              <span class=\"card-time\">3min lectura<\/span>\n              <p class=\"card-text small\">\u00bfTe imaginas que tu entidad financiera te ayudara cuando tengas dudas directamente<\/p>\n            <\/div>\n          <\/div>\n\n\n          <div class=\"card\">\n            <a href=\"https:\/\/www.11onze.cat\/es\/magazine\/nacimos-digitales-acompanar-pais\/\" class=\"card-link\" target=\"_self\"><\/a>\n            <div class=\"card-img\">\n              <img decoding=\"async\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/11\/THUMBNAIL_ESTAT_NACIO_ORIOL-800x436.jpg\" class=\"card-img-top\" alt=\"\">\n                <span class=\"card-category\">11Onze<\/span>\n            <\/div>\n            <div class=\"card-body\">\n              <p class=\"card-title p2\"><strong>\u201cNacimos digitales\u201d<\/strong><\/p>\n              <span class=\"card-time\">3min lectura<\/span>\n              <p class=\"card-text small\">\u201cCualquier pa\u00eds necesita una entidad financiera fuerte y nosotros aspiramos a serlo\u201d<\/p>\n            <\/div>\n          <\/div>\n\n\n          <div class=\"card\">\n            <a href=\"https:\/\/www.11onze.cat\/es\/magazine\/11onze-pioneros-fincom\/\" class=\"card-link\" target=\"_self\"><\/a>\n            <div class=\"card-img\">\n              <img decoding=\"async\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/11\/INSTAGRAM_1_PODCAST-800x254.jpg\" class=\"card-img-top\" alt=\"\">\n                <span class=\"card-category\">11Onze<\/span>\n            <\/div>\n            <div class=\"card-body\">\n              <p class=\"card-title p2\"><strong>Somos una fincom<\/strong><\/p>\n              <span class=\"card-time\">3min lectura<\/span>\n              <p class=\"card-text small\">Hace meses que explicamos qu\u00e9 somos y por qu\u00e9 somos as\u00ed. Todo responde a una idea: que<\/p>\n            <\/div>\n          <\/div>\n\n              <\/div>\n              <br>\n              <br>\n              <div class=\"cards__wrapper\">\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":69,"featured_media":21582,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[28],"tags":[189],"class_list":["post-21630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar","tag-11onze-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u201cEl factor humano es important\u00edsimo\u201d - 11ONZE<\/title>\n<meta name=\"description\" content=\"El jefe de atenci\u00f3n al cliente, Xevi Esteve, explica el nuevo servicio \u201811Onze en casa\u2019 en el magazine L\u2019Estat de la Naci\u00f3.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.11onze.cat\/es\/magazine\/factor-humano-importantisimo\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cEl factor humano es important\u00edsimo\u201d - 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