{"id":36760,"date":"2022-09-06T10:48:46","date_gmt":"2022-09-06T08:48:46","guid":{"rendered":"https:\/\/www.11onze.cat\/reclamacions\/"},"modified":"2025-10-07T12:07:14","modified_gmt":"2025-10-07T10:07:14","slug":"reclamacions","status":"publish","type":"page","link":"https:\/\/www.11onze.cat\/es\/reclamacions\/","title":{"rendered":"Reclamacions"},"content":{"rendered":"
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El Canut<\/b><\/h1>\n

Personal Account<\/b>
\n<\/b><\/h3>\n

11Onze Holdings SCA is licensed to distribute Payment accounts .\u00a0<\/span>Should you have any questions or need support with your Personal Account services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a><\/p>\n

 <\/p>\n

PSD 2 Open banking<\/b><\/h3>\n

Applying the provisions of Payment service directive 2 (PSD2) EU 2015\/2366 we want to inform you that 11Onze provides access to Third Party Providers to register an Open Banking application at our developer portal and use a special interface (API) based on the national technological standard named BISTRA.<\/span><\/p>\n

It\u2019s up to each client if he\/she wants to share data. Open Banking gives the opportunity to share client\u2019s information, but only if the client explicitly gives his\/her permission.<\/span><\/p>\n

Should you have any questions or need support with your Open Banking services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a><\/p>\n

<\/h1>\n

Products<\/b><\/h1>\n

Preciosos<\/b> 11Onze<\/b><\/h3>\n

11Onze is responsible for the commercialization and distribution of the precious metal. Preciosos 11Onze, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B63935415 and registered office at Carrer Per\u00fa, 186 bis, 08020 Barcelona, Spain and GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Per\u00fa, 186 bis, 08020 Barcelona, Spain.<\/span><\/p>\n

Both companies are registered in the SEPBLAC, and are subject to the regulations for the prevention of Money Laundering and the Financing of Terrorism in accordance with section (q) of article 2.1 of Law 10\/2010, of April 29, on the prevention of money laundering and the financing of terrorism (\u201cLaw 10\/2010\u201d).\u00a0<\/span><\/p>\n

Should you have any questions or need support with Preciosos 11Onze services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a><\/p>\n

Preciosos 11Onze, SLU
\n<\/strong>Carrer Per\u00fa, 186 bis,
\n<\/span>08020 Barcelona, Spain
\n<\/span>(+34) 93 003 49 74\u00a0<\/span><\/p>\n

GO 4 IT, SLU
\n<\/strong>Carrer Per\u00fa, 186 bis,
\n<\/span>08020 Barcelona, Spain
\n<\/span>(+34) 93 003 49 74\u00a0<\/span><\/p>\n

\u00a0<\/b><\/p>\n

Essentials\u00a0<\/b><\/h1>\n

Water<\/b><\/h3>\n

11Onze commercializes this product through GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Per\u00fa, 186 bis, 08020 Barcelona, Spain.<\/span><\/p>\n

TAPP Water SL \u00a9 with CIF B66729336 and registered office at Carrer de Blesa, 27, 08004 Barcelona is the supplier and distributor of the product Tapp Water.\u00a0<\/span><\/p>\n

If you have any questions or queries regarding your order, you can email <\/span>support@tappwater.co<\/span><\/a>
\n(+34) 93 122 75 82
\n<\/span>Monday – Friday
\n<\/span>from 9AM to 3PM (CET)<\/span><\/p>\n

 <\/p>\n

11Onze Segurs<\/b><\/h3>\n

11Onze commercializes this product through GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Per\u00fa, 186 bis, 08020 Barcelona, Spain.<\/span>
\n<\/span>
\n<\/span>Tuio is the supplier and distributor of the product 11Onze Segurs via Coconut MGA S.L, with C.I.F B06885925, which is an Underwriting Agency authorized by the General Directorate of Insurance and Pension Funds (DGSFP) with code AS-0116 and address at Calle Serrano 213, Madrid.\u00a0<\/span><\/p>\n

Should you have any questions or need support with your Tuio insurance services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a>\u00a0<\/span><\/p>\n

Tuio Contact Details:
\n<\/span>hola@tuio.com<\/span><\/a>
\n(+34) 919 49 64 70
\n<\/span>Monday – Sunday
\n<\/span>24\/7
\n<\/span>Website: <\/span>https:\/\/www.tuio.com<\/span><\/a><\/p>\n

<\/h1>\n

 <\/p>\n

11Onze Recommends<\/b><\/h1>\n

Guaranteed Funds<\/b><\/h3>\n

11Onze is solely responsible for the advertisement for this product in La Pla\u00e7a, 11Onze\u2019s Marketplace, having no responsibility or control in its commercialization and distribution. The End-User must not contact 11onze enquiring about this product or requesting any additional information about it. <\/span>
\n<\/span>Laurion Group is responsible for the distribution, commercialization, management, and reconciliation of the fund. It Is Laurion\u2019s Group responsibility to provide the End-User all the necessary information about the product.\u00a0<\/span><\/p>\n

LAURION ALTERNATIVE DEPOSITS, SLP is a Special Limited Partnership <\/span>(\u201cSCSp\u201d) incorporated in the Grand Duchy of Luxembourg, with registered <\/span>number B.237.529 of the Chamber of Commerce of the Grand Duchy of <\/span>Luxembourg, LEI 2549000ZDKU14UR08G71 and ISIN LU2066661450. The <\/span>registered address of the Partnership is 30 Boulevard Royal, L-2449 <\/span>Luxembourg.<\/span><\/p>\n


\n<\/span>Laurion Group<\/span> Contact details:
\n<\/span>info@lauriongroup.com<\/span><\/a><\/p>\n

Group Headquarters
\n<\/span>63-65 Rue de Merl,
\n<\/span>L-2146 Luxembourg
\n<\/span>+352 22 72 36 381<\/span><\/p>\n

Andorra Office
\n<\/span>Urb. Ermengol Serra 18,
\n<\/span>AD700 Escaldes-Engordany
\n<\/span>Andorra<\/span><\/p>\n

Spanish Representative Office
\n<\/span>Ronda General Mitre 40,
\n<\/span>Planta 1, 08017, Barcelona, Spain
\n<\/span>(+34) 938 585 469<\/span><\/p>\n

 <\/p>\n


\n<\/span>Natulim<\/b><\/h3>\n

11Onze advertises this product in La Pla\u00e7a and it is managed through GO 4 IT, SLU, subsidiary company of 11Onze Holdings, SCA, with CIF B02862316 and registered office at Carrer Per\u00fa, 186 bis, 08020 Barcelona, Spain.<\/span>
\n<\/span>
\n<\/span>Natulim is the supplier and distributor of the product via ECOLLIM HOLDINGS S.L, with CIF B42864033 and registered office at Carrer Batlle Trias,33 Arenys de Munt (08358), Barcelona, Spain.<\/span><\/p>\n

Natulim Contact details:
\n<\/span>natulim@natulim.com<\/span><\/a>
\nhttps:\/\/natulim.com\/pages\/contacta-con-nosotros<\/span><\/a><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-36760","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReclamacions - 11Onze<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.11onze.cat\/es\/reclamacions\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamacions - 11Onze\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.11onze.cat\/es\/reclamacions\/\" \/>\n<meta property=\"og:site_name\" content=\"11Onze\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/11OnzeComunitat\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-07T10:07:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/04\/Full_Image_11Onze_Retail_App.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"536\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@11OnzeFintech\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/es\\\/reclamacions\\\/\",\"url\":\"https:\\\/\\\/www.11onze.cat\\\/es\\\/reclamacions\\\/\",\"name\":\"Reclamacions - 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