{"id":36760,"date":"2022-09-06T10:48:46","date_gmt":"2022-09-06T08:48:46","guid":{"rendered":"https:\/\/www.11onze.cat\/reclamacions\/"},"modified":"2026-07-13T13:00:24","modified_gmt":"2026-07-13T11:00:24","slug":"reclamacions","status":"publish","type":"page","link":"https:\/\/www.11onze.cat\/es\/reclamacions\/","title":{"rendered":"Reclamacions"},"content":{"rendered":"
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El Canut<\/b><\/h1>\n

Personal Account<\/b>
\n<\/b><\/h3>\n

11Onze is licensed to distribute Payment accounts . <\/span>Should you have any questions or need support with your Personal Account services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a><\/p>\n

 <\/p>\n

PSD 2 Open banking<\/b><\/h3>\n

Applying the provisions of Payment service directive 2 (PSD2) EU 2015\/2366 we want to inform you that 11Onze provides access to Third Party Providers to register an Open Banking application at our developer portal and use a special interface (API) based on the national technological standard named BISTRA.<\/span><\/p>\n

It\u2019s up to each client if he\/she wants to share data. Open Banking gives the opportunity to share client\u2019s information, but only if the client explicitly gives his\/her permission.<\/span><\/p>\n

Should you have any questions or need support with your Open Banking services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a><\/p>\n

<\/h1>\n

Products<\/b><\/h1>\n

Preciosos<\/b> 11Onze<\/b><\/h3>\n

11Onze is responsible for the commercialization and distribution of the precious metal. Preciosos 11Onze, SLU, with CIF B63935415 and registered office at Carrer Verge del Pilar, 30, 08391 Tiana, Barcelona.<\/span><\/p>\n

Companies are registered in the SEPBLAC, and are subject to the regulations for the prevention of Money Laundering and the Financing of Terrorism in accordance with section (q) of article 2.1 of Law 10\/2010, of April 29, on the prevention of money laundering and the financing of terrorism (\u201cLaw 10\/2010\u201d).\u00a0<\/span><\/p>\n

Should you have any questions or need support with Preciosos 11Onze services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a><\/p>\n

Preciosos 11Onze, SLU
\n<\/strong>Carrer Verge del Pilar, 30, <\/span>08391 Tiana, Barcelona<\/span><\/p>\n

(+34) 93 003 49 74\u00a0<\/span><\/p>\n

Essentials\u00a0<\/b><\/h1>\n

Water<\/b><\/h3>\n

11Onze commercializes this product through Preciosos 11Onze SLU with CIF B63935415 and registered office at Carrer Verge del Pilar, 30, 08391 Tiana, Barcelona.<\/span><\/p>\n

TAPP Water SL \u00a9 with CIF B66729336 and registered office at Carrer de Blesa, 27, 08004 Barcelona is the supplier and distributor of the product Tapp Water.\u00a0<\/span><\/p>\n

If you have any questions or queries regarding your order, you can email <\/span>support@tappwater.co<\/span><\/a>
\n(+34) 93 122 75 82
\n<\/span>Monday – Friday
\n<\/span>from 9AM to 3PM (CET)<\/span><\/p>\n

 <\/p>\n

11Onze Segurs<\/b><\/h3>\n

11Onze commercializes this product through Preciosos 11Onze SLU with CIF B63935415 and registered office at Carrer Verge del Pilar, 30, 08391 Tiana, Barcelona.<\/span>
\n<\/span>
\n<\/span>Tuio is the supplier and distributor of the product 11Onze Segurs via Coconut MGA S.L, with C.I.F B06885925, which is an Underwriting Agency authorized by the General Directorate of Insurance and Pension Funds (DGSFP) with code AS-0116 and address at Calle Serrano 213, Madrid.\u00a0<\/span><\/p>\n

Should you have any questions or need support with your Tuio insurance services, please do not hesitate to contact us <\/span>suport@11onze.cat<\/span><\/a>\u00a0<\/span><\/p>\n

Tuio Contact Details:
\n<\/span>hola@tuio.com<\/span><\/a>
\n(+34) 919 49 64 70
\n<\/span>Monday – Sunday
\n<\/span>24\/7
\n<\/span>Website: <\/span>https:\/\/www.tuio.com<\/span><\/a><\/p>\n

 <\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-36760","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nReclamacions - 11Onze<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.11onze.cat\/es\/reclamacions\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamacions - 11Onze\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.11onze.cat\/es\/reclamacions\/\" \/>\n<meta property=\"og:site_name\" content=\"11Onze\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/11OnzeComunitat\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-13T11:00:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/04\/Full_Image_11Onze_Retail_App.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"536\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@11OnzeFintech\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/es\\\/reclamacions\\\/\",\"url\":\"https:\\\/\\\/www.11onze.cat\\\/es\\\/reclamacions\\\/\",\"name\":\"Reclamacions - 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