{"id":37254,"date":"2022-09-14T21:00:00","date_gmt":"2022-09-14T19:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=37254"},"modified":"2022-09-21T10:37:28","modified_gmt":"2022-09-21T08:37:28","slug":"back-office-plainly-speaking-pain-neck","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/en\/magazine\/back-office-plainly-speaking-pain-neck\/","title":{"rendered":"Back Office: plainly speaking\u2026 a pain in the neck!"},"content":{"rendered":"
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Also known as problems, complaints, incidents, questions, doubts and inconveniences. This would be our job, that of the Back Office and Customer Service team, to receive negative inputs and study them, fight them, discuss them, quarrel… But always with the same objective, to solve them!<\/b><\/h3>\n

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Iu Alemany, Back Office and Customer Service Director<\/b><\/p>\n

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When a “problem” is solved, there is total satisfaction. I can proudly say that so far we have solved many, practically all of them… and for those that have not yet been solved it’s just a matter of time… because we never give up!<\/span><\/p>\n

To be part of a Back Office and Customer Service department, a series of virtues, skills and attributes are necessary, and if you don’t have them, forget about working with us.<\/span><\/p>\n

Patience:<\/b> to hear the same question many times and be able to answer as many times as necessary with a smile.<\/span><\/p>\n

Constancy: <\/b>when a solution does not come, giving up is not an option, so we keep looking until we find it.<\/span><\/p>\n

Order:<\/b> each sheep in its own pen, without order and rigour, complaints cannot be solved.<\/span><\/p>\n

Control of emotions:<\/b> when you are in the front line of customer service or support to the rest of the company, emotions have to be kept in check, because often we are at the dead end where everything falls, therefore, getting your emotions out will not help to solve the problem, but self-control will.<\/span><\/p>\n

Sense of humour:<\/b> it’s the key to everything, and it’s the engine that pulls everything forward!<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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