{"id":34136,"date":"2022-06-30T21:00:00","date_gmt":"2022-06-30T19:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=34136"},"modified":"2022-07-18T16:57:09","modified_gmt":"2022-07-18T14:57:09","slug":"ethical-irresponsibility-banking","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/en\/magazine\/ethical-irresponsibility-banking\/","title":{"rendered":"The ethical (ir)responsibility of banking"},"content":{"rendered":"<div class=\"component text\">\n  <div class=\"container\">\n\n\n    <div class=\"row\">\n      <div class=\"col  col-lg-8  offset-lg-2\">\n        <h3><b>Macro trends such as the feared stagflation or the digitalisation of traditional banking, which has betrayed its commitment to customer service, directly affect our finances. The director of 11Onze District, Gemma Vallet, analyses in the Territori 17 programme how we can face these issues and highlights the role played by quality information and a critical spirit in managing them.<\/b><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">The macro-trend of <\/span><b>digitalisation has led traditional banks to close thousands of branches in order to save &#8220;on customer service&#8221;<\/b><span style=\"font-weight: 400;\">, as Gemma Vallet explains, despite the &#8220;ethical responsibility&#8221; that institutions committed to providing a service should have.<\/span><\/p>\n<p><b>This has led other companies in the financial ecosystem to look for &#8220;innovative solutions&#8221; to cover these shortcomings<\/b><span style=\"font-weight: 400;\">, Vallet points out. The director of 11Onze District gives the example of 11Onze a Casa, a &#8220;hybrid solution&#8221; that was launched at the end of 2021, when it was sensed that the closure of bank branches &#8220;would mean a collapse of customer service&#8221;. It is as simple as accessing a website and booking an appointment with a person to talk face to face, a detail that Vallet highlights because of the need for human contact.<\/span><\/p>\n<p><b>Digitalisation, which has accelerated due to covid, has created a &#8220;digital divide&#8221;<\/b><span style=\"font-weight: 400;\">, according to Gemma Vallet. To overcome it, &#8220;there is a whole series of solutions that, given that the banking sector is not providing them, other actors, whether institutions or companies, have to offer them&#8221;, says Vallet. For this reason, the director of 11Onze District urges us to &#8220;claim these rights as consumers&#8221; so that financial institutions begin to adopt innovative solutions.<\/span><\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"component gallery\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col col-lg-10 offset-lg-1\">\n        <div id=\"slider\" class=\"carousel slide\">\n          <div class=\"carousel-inner\">\n            <div class=\"carousel-item active video-player inline-player\" data-video-id=\"6308694041112\">\n              <img decoding=\"async\" class=\"d-block w-100\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2022\/06\/VISUALS_PODCAST_RADIO_IMAGE_VIDEO_BLOCK_PSN_PRESS-3-scaled.jpg\" alt=\"\">\n              <button type=\"button\" class=\"play\"><\/button>\n              <div class=\"carousel-caption\">\n                <p>La Pla\u00e7a \u2013 Territori 17: The changes to come<\/p>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div class=\"component text\">\n  <div class=\"container\">\n\n\n    <div class=\"row\">\n      <div class=\"col  col-lg-8  offset-lg-2\">\n        <h3><b>Information, the key to understanding the current economic situation<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Despite high inflation, which reached 10.2% in June, we are not yet in a scenario of hyperinflation, but <\/span><b>we can begin to talk about stagflation<\/b><span style=\"font-weight: 400;\">, according to Vallet: &#8220;Since the middle or end of 2021 we could already see that GDP was beginning to stagnate. And at the same time prices are rising. And there is also another effect, which is that unemployment is rising. These three factors characterise stagflation.\u201d<\/span><\/p>\n<p><b>To deal with this turbulent economic scenario, Vallet stresses the need to get information from the right source<\/b><span style=\"font-weight: 400;\">, one that is &#8220;as neutral and truthful as possible&#8221;, and to compare and contrast it. In the age of social networks, the director of 11Onze District recommends being wary of messages that are difficult to understand because their complexity probably hides a &#8220;desire to manipulate&#8221;.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An added difficulty to deal with information is the <\/span><b>lack of critical spirit that has traditionally been fostered by the educational system<\/b><span style=\"font-weight: 400;\"> in our country. In fact, Gemma Vallet recalls that Generation X is also known as the &#8220;silent generation because they listen and say nothing, and are therefore very vulnerable to information&#8221;. Fortunately, according to Vallet, this trend is beginning to break with Generation Z, which &#8220;does have a critical point of view&#8221;.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>11Onze is the community fintech of Catalonia. Open an account by downloading the super app El Canut for <\/b><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.e11onze.app&amp;utm_source=emailing&amp;utm_campaign=CANUT+launch\" target=\"_blank\" rel=\"noopener\"><b>Android<\/b><\/a><b> or <\/b><a href=\"https:\/\/apps.apple.com\/us\/app\/11onze\/id1566129237?utm_campaign=El+Canut\" target=\"_blank\" rel=\"noopener\"><b>iOS<\/b><\/a><b> and join the revolution!<\/b><\/p>\n\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"component cards\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col col-xl-8 offset-xl-2\">\n        <h1>If you liked this article, we recommend you read:<\/h1>\n        <div class=\"cards__wrapper\">\n          <div class=\"card\">\n            <a href=\"https:\/\/www.11onze.cat\/en\/magazine\/banking-saves-money-customer-service\/\" class=\"card-link\" target=\"_self\"><\/a>\n            <div class=\"card-img\">\n              <img decoding=\"async\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2022\/05\/VISUALS_PODCAST_RADIO_THUMBNAIL_PSN_PRESS-01-800x538.jpg\" class=\"card-img-top\" alt=\"\">\n                <span class=\"card-category\">11Onze<\/span>\n            <\/div>\n            <div class=\"card-body\">\n              <p class=\"card-title p2\"><strong>\u201cBanking saves money on customer service\u201d<\/strong><\/p>\n              <span class=\"card-time\">2 min read<\/span>\n              <p class=\"card-text small\">The digitisation of financial services has been accompanied<\/p>\n            <\/div>\n          <\/div>\n\n\n          <div class=\"card\">\n            <a href=\"https:\/\/www.11onze.cat\/en\/magazine\/traditional-banks-offer-minimum-services\/\" class=\"card-link\" target=\"_self\"><\/a>\n            <div class=\"card-img\">\n              <img decoding=\"async\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2022\/02\/THUMBNAIL_ESTAT_NACIO_LARA_2-800x447.jpg\" class=\"card-img-top\" alt=\"\">\n                <span class=\"card-category\">11Onze<\/span>\n            <\/div>\n            <div class=\"card-body\">\n              <p class=\"card-title p2\"><strong>\u201cTraditional banks will offer minimum services\u201d<\/strong><\/p>\n              <span class=\"card-time\">3 min read<\/span>\n              <p class=\"card-text small\">The banking organisations have reached an agreement with the<\/p>\n            <\/div>\n          <\/div>\n\n\n          <div class=\"card\">\n            <a href=\"https:\/\/www.11onze.cat\/en\/magazine\/community-can-beat-traditional-banks\/\" class=\"card-link\" target=\"_self\"><\/a>\n            <div class=\"card-img\">\n              <img decoding=\"async\" src=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2022\/01\/THUMBNAIL_ESTAT_NACIO_LARA-800x480.jpg\" class=\"card-img-top\" alt=\"\">\n                <span class=\"card-category\">11Onze<\/span>\n            <\/div>\n            <div class=\"card-body\">\n              <p class=\"card-title p2\"><strong>\u201cThe community can beat traditional banks\u201d<\/strong><\/p>\n              <span class=\"card-time\">3 min read<\/span>\n              <p class=\"card-text small\">Citizens, especially the most vulnerable, feel that financial<\/p>\n            <\/div>\n          <\/div>\n\n              <\/div>\n              <br>\n              <br>\n              <div class=\"cards__wrapper\">\n\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":71,"featured_media":30897,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[1],"tags":[188],"class_list":["post-34136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-11onze-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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