{"id":25335,"date":"2022-01-30T21:00:00","date_gmt":"2022-01-30T20:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=25335"},"modified":"2022-01-31T21:46:47","modified_gmt":"2022-01-31T20:46:47","slug":"community-can-beat-traditional-banks","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/en\/magazine\/community-can-beat-traditional-banks\/","title":{"rendered":"\u201cThe community can beat traditional banks\u201d"},"content":{"rendered":"
\n
\n\n\n
\n
\n

Citizens, especially the most vulnerable, feel that financial institutions no longer count on them. Since 2008, we have gone from having 62,000 <\/b>ATMs<\/b><\/a> throughout Spain to around 49,000. And last year, traditional banks laid off more than 19,000 workers. That is why the Spanish government is demanding that banks take strong measures against financial exclusion. But will they do so? And what does 11Onze propose? In a new episode of L\u2019Estat de la Naci\u00f3, 11Onze\u2019s head of agents, Lara de Castro, answers the question.\u00a0<\/b><\/h3>\n

 <\/p>\n

\u201c<\/span>The traditional entities are closing <\/b>offices<\/b><\/a>, reducing the number of employees… And, obviously, the service cannot be what it used to be<\/b>,\u201d Lara de Castro explains. This situation, she warns, is causing \u201cdiscontent\u201d among a whole section of the public that \u201c<\/span>banks<\/span><\/a> have decided that they are no longer useful,\u201d because they no longer consider them \u201ctechnologically intelligent.\u201d \u201cOlder people feel abandoned, obviously,\u201d the head of agents warns.<\/span><\/p>\n

Against this contempt, De Castro defends the 11Onze proposal for the community. \u201c<\/span>We live in a society that divides us so much that we forget that the community has a lot of strength<\/b>. And it is the strength of the community that can make us overcome all these objections from the big banks,\u201d she says. And she adds: \u201cWe can\u2019t forget that the younger ones have to help the older ones, and vice versa. If we don\u2019t help each other, what are we left with?.\u201d<\/span><\/p>\n

That is why 11Onze works to weave strong links within its community. This is how the <\/span>\u201811Onze a Casa<\/span><\/a> (\u201811Onze at Home\u2019) service was born. \u201cIn addition to the 24\/7 telephone service, <\/span>where you are attended by a person, and not a robot that takes you through a lot of phases, we now also attend by video call<\/b>,\u201d De Castro explains. \u201cIf the person receives help from a family member to get in front of the screen, we act as guides with a lot of agility. And it\u2019s working very well,\u201d the head of agents says.<\/span><\/p>\n

In fact,<\/span> \u201811Onze a Casa\u2019 is a service that the fincom set up <\/b>in advance<\/b><\/a> of Spanish regulations<\/b> that oblige financial institutions to offer a closer service 24 hours a day. \u201cAnd it was about time! If traditional banks, which were bailed out by the state, haven\u2019t done it yet, it\u2019s because they don\u2019t want to. This past year banks have made extraordinary profits in the middle of the pandemic,\u201d Lara de Castro denounces. Because, indeed, there are no more excuses against financial exclusion.<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

\n
\n
\n
\n
\n
\n
\n \"\"\n