{"id":23636,"date":"2021-12-22T21:00:00","date_gmt":"2021-12-22T20:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=23636"},"modified":"2021-12-22T21:11:51","modified_gmt":"2021-12-22T20:11:51","slug":"personal-customer-service-times-covid","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/en\/magazine\/personal-customer-service-times-covid\/","title":{"rendered":"Personal customer service in times of Covid"},"content":{"rendered":"
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We live in complex times: customers need and deserve personal customer service, but the Omicron variant pushes us not to have social contacts. Is it possible to have quality and safe personal customer service? 11Onze’s answer is a resounding yes.<\/strong><\/h3>\n

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The dehumanisation of the banking system has recently led to many complaints from customers who cannot get personal service or who have to stand in long queues in the street. At the same time, the law to reform the financial system that the Spanish government is promoting wants to put all banking institutions where <\/span>11Onze already is: offering 24-hour customer service. By people, not robots<\/b>. And, in the middle of these two variables comes a third one that complicates everything, the Omicron variant of Covid, which makes it advisable to interact with other people as little as possible.<\/span><\/p>\n

So, what can we do? 11Onze’s proposal has always been to <\/span>use technological tools, not to push people away, but to bring them closer<\/b>. This firm commitment is already winning international <\/span>recognition<\/span><\/a>, but the most important thing is that it is useful for our community.<\/span><\/p>\n

That is why we created the ’11Onze a Casa’ service, which allows you to arrange video calls with our agents, <\/span>so that you can have a face-to-face conversation with a person, but with zero risk of contagion<\/b>. A personal treatment, to accompany you when you download <\/span>El Canut <\/span><\/a>and open your universal account with 11Onze. It is an account where your money is 100% guaranteed and, from our super-app, you can add your other accounts and order your cards.<\/span><\/p>\n

If you haven’t already done so, download <\/b>El Canut<\/b><\/a>. And if you need us, book an <\/b>’11Onze a Casa’<\/b><\/a>!<\/b><\/h3>\n

 <\/p>\n

11Onze is becoming a phenomenon as the first Fintech community in Catalonia. Now, it releases the first version of El Canut, the super app of 11Onze, for <\/b>Android<\/b><\/a> and <\/b>Apple<\/b><\/a>. El Canut, the first universal account can be opened in Catalan territory.<\/b><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":71,"featured_media":23631,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[1],"tags":[188],"class_list":["post-23636","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-11onze-en"],"acf":[],"yoast_head":"\nPersonal customer service in times of Covid - 11ONZE<\/title>\n<meta name=\"description\" content=\"Is it possible to have quality and safe personal care in times of Covid? 11Onze's answer is a resounding yes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.11onze.cat\/en\/magazine\/personal-customer-service-times-covid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Personal customer service in times of Covid - 11ONZE\" \/>\n<meta property=\"og:description\" content=\"Is it possible to have quality and safe personal care in times of Covid? 11Onze's answer is a resounding yes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.11onze.cat\/en\/magazine\/personal-customer-service-times-covid\/\" \/>\n<meta property=\"og:site_name\" content=\"11Onze Comunitat Fintech\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/11OnzeComunitat\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-22T20:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-22T20:11:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/12\/11ONZE_ATENCIO_CLIENT-1.jpg\" \/>\n<meta name=\"author\" content=\"Equip Editorial\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Personal customer service in times of Covid - 11ONZE\" \/>\n<meta name=\"twitter:description\" content=\"Is it possible to have quality and safe personal care in times of Covid? 11Onze's answer is a resounding yes.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.11onze.cat\/wp-content\/uploads\/2021\/12\/11ONZE_ATENCIO_CLIENT-1.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@11OnzeFintech\" \/>\n<meta name=\"twitter:site\" content=\"@11OnzeFintech\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Equip Editorial\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/\"},\"author\":{\"name\":\"Equip Editorial\",\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/#\\\/schema\\\/person\\\/636d99b4c82bb7178687ecd43c3a61bd\"},\"headline\":\"Personal customer service in times of Covid\",\"datePublished\":\"2021-12-22T20:00:00+00:00\",\"dateModified\":\"2021-12-22T20:11:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/\"},\"wordCount\":7,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.11onze.cat\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/THUMBNAIL_ATENCIO_CLIENT-1.jpg\",\"keywords\":[\"11Onze\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/\",\"url\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/\",\"name\":\"Personal customer service in times of Covid - 11ONZE\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.11onze.cat\\\/en\\\/magazine\\\/personal-customer-service-times-covid\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.11onze.cat\\\/wp-content\\\/uploads\\\/2021\\\/12\\\/THUMBNAIL_ATENCIO_CLIENT-1.jpg\",\"datePublished\":\"2021-12-22T20:00:00+00:00\",\"dateModified\":\"2021-12-22T20:11:51+00:00\",\"description\":\"Is it possible to have quality and safe personal care in times of Covid? 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