{"id":22447,"date":"2021-12-04T21:00:00","date_gmt":"2021-12-04T20:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=22447"},"modified":"2021-12-04T15:45:26","modified_gmt":"2021-12-04T14:45:26","slug":"24-hour-customer-service-11onze-model","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/en\/magazine\/24-hour-customer-service-11onze-model\/","title":{"rendered":"24-hour customer service: the 11Onze model"},"content":{"rendered":"
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Banks will have to provide personalised 24-hour customer service. This is stated in the draft of a new law, on which the Ministries of Consumer Affairs and Economic Affairs are working. At 11Onze we have been pioneers and have been offering this service from day one.<\/b><\/h3>\n

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A fincom for people, made by people<\/b>. This is one of the pillars of 11Onze and the raison d’\u00eatre of our community. A vision that stems from the palpable need for customers to be attended to in a personalised way, to be listened to and advised in an ethical manner, and to look after their interests 24\/7.<\/span><\/p>\n

The draft of the new 24-hour customer service <\/span>law<\/span><\/a> will force banks to do what we already do. Leading companies often push for improvements before legislation does. Right now at 11Onze we are one of the few entities adapted to the law being prepared by the Spanish government and<\/span> the first to offer a personal video-call service<\/b>, ’11Onze a Casa’ (11Onze at Home).<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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