{"id":21777,"date":"2021-11-24T21:00:00","date_gmt":"2021-11-24T20:00:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=21777"},"modified":"2021-11-25T09:55:15","modified_gmt":"2021-11-25T08:55:15","slug":"11onze-home-closer-community","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/en\/magazine\/11onze-home-closer-community\/","title":{"rendered":"\u201811Onze at home\u2019, closer to the community"},"content":{"rendered":"
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It has only been a week since we launched the new \u201811Onze at home\u2019 customer service and the reception has been a success. The agents have been able to resolve queries efficiently and have been able to talk to customers without rushing. \u201cIt\u2019s a fantastic tool,\u201d the head of agents Mireia Cano summarises. And you, have you already made an <\/b>appointment<\/b><\/a>?<\/b><\/h3>\n

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\u201cSeeing each other face to face has brought us closer to our community, and brings a more human quality to the conversations,\u201d Cano explains. To resolve doubts about which documents to upload, how to take a selfie or which button to click to open El Canut, <\/span>it is an effective and quick tool<\/b>. \u201cThe agents are happy with this new form of customer service and many of those who have not yet taken part are keen to try it out,\u201d she says.\u00a0<\/span><\/p>\n

After one week, the assessment is undoubtedly positive. More than a dozen La Pla\u00e7a users have been able to meet the agents via video call. \u201cMost of the visits have been from people who, <\/span>despite knowing about the project, were not sure what we could offer or how to register<\/b>,\u201d she explains. However, the response has been positive in all cases. The head of agents admits that \u201ceveryone has been grateful to have a person on the other side of the screen.\u201d Despite some minor hitches in the operation of the video call, those who wanted to make an appointment have been able to do so without any problems.<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Do you have any doubts you don\u2019t know how to solve? Ask for an appointment!<\/p>\n\n <\/div>\n <\/div>\n

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Once on the web, click the button \u2018Reservar 11Onze a Casa\u2019.<\/span><\/p>\n\n <\/div>\n <\/div>\n

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Choose a day and time to make the video call.<\/p>\n\n <\/div>\n <\/div>\n

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You will receive a confirmation email with your appointment.<\/p>\n\n <\/div>\n <\/div>\n

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And ready!\u00a0<\/span>That day at that time, we will meet on the screen.<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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A service that is here to stay<\/b><\/h3>\n

As soon as the customer arranges the visit, an e-mail is automatically sent with confirmation of the event, the agent who will attend and the link to connect to the video call. At the agreed time, if the customer has not been able to connect, the appointment is cancelled and a new email is sent with the cancellation notice and how to request a new consultation. \u201c<\/span>\u201811Onze at home\u2019 service is here to stay, and we will continue to visit anyone who needs it<\/b>. Through the link, they will always be able to make an appointment a week ahead,\u201d Mireia Cano says.<\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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Request your appointment<\/strong><\/h3>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n
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11Onze is becoming a phenomenon as the first Fintech community in Catalonia. Now, it releases the first version of El Canut, the super app of 11Onze, for <\/b>Android<\/b><\/a> and <\/b>Apple<\/b><\/a>. El Canut, the first universal account can be opened in Catalan territory.<\/b><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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If you liked this article, we recommend you read:<\/h1>\n
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\n \"\"\n 11Onze<\/span>\n <\/div>\n
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\u201811Onze at home\u2019<\/strong><\/p>\n 3 min read<\/span>\n

Can you imagine your financial institution helping you when you have doubts directly from your<\/p>\n <\/div>\n <\/div>\n\n\n

\n <\/a>\n
\n \"\"\n 11Onze<\/span>\n <\/div>\n
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\u201cThe human factor is extremely important\u201d<\/strong><\/p>\n 3 min read<\/span>\n

\u201cWe are a team of good people who believe that a country tool<\/p>\n <\/div>\n <\/div>\n\n\n

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\u201cIf it\u2019s free, you are the product\u201d<\/strong><\/p>\n 2 min read<\/span>\n

It\u2019s been a month since the launch of El Canut, 11Onze\u2019s<\/p>\n <\/div>\n <\/div>\n\n <\/div>\n
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\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":69,"featured_media":21423,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[1],"tags":[188],"class_list":["post-21777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-11onze-en"],"acf":[],"yoast_head":"\n\u201811Onze at home\u2019, closer to the community - 11ONZE<\/title>\n<meta name=\"description\" content=\"It has only been a week since we launched our new customer service '11Onze a casa' and the reception has been a success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.11onze.cat\/en\/magazine\/11onze-home-closer-community\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201811Onze at home\u2019, closer to the community - 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