{"id":21311,"date":"2021-11-18T09:30:00","date_gmt":"2021-11-18T08:30:00","guid":{"rendered":"https:\/\/www.11onze.cat\/?p=21311"},"modified":"2022-05-06T10:48:32","modified_gmt":"2022-05-06T08:48:32","slug":"new-service-launching-11onze-at-home","status":"publish","type":"post","link":"https:\/\/www.11onze.cat\/en\/magazine\/new-service-launching-11onze-at-home\/","title":{"rendered":"New service: we are launching \u201811Onze at home\u2019"},"content":{"rendered":"
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Can you imagine your financial institution helping you when you have doubts directly from your home? This is what 11Onze will do with the new \u201811Onze at home<\/a>\u2019 service. We will guide you through the process of contracting products and all the formalities. Because 11Onze is home, and we want you to feel that way, too.\u00a0<\/b><\/h3>\n

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\u201cWe are a fintech community, a fincom. That\u2019s why <\/span>technology is part of our DNA and we are constantly looking for and reviewing all the tools <\/b>with which we connect with our community,\u201d the head of agents Mireia Cano explains. It is precisely with this motivation that the \u201811Onze at home\u2019 service was born. The service will offer the support of an agent at home via video call, and will resolve all the doubts you may have.<\/span><\/p>\n

\u201811Onze at home\u2019 is a necessary service, because it opens up a new face-to-face communication channel, in addition to chat, email and calls. It will be especially useful for people with accessibility problems. The video call allows an almost face-to-face experience, in which the conversation can be more fluid. In addition, we will gain agility, because the service <\/span>will allow the customers to share what they see on their mobile, and the agent will be able to guide them step by step<\/b>.
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In fact, 11Onze\u2019s new service <\/span>comes ahead of the <\/b>draft law<\/b><\/a> on customer services approved by the Spanish government<\/b> just this week. With this new regulation, consumers will be able to demand to be attended by a person and not a machine. It also limits the response time to a complaint and the waiting time for a call.<\/span><\/p>\n

\u201cWe know that doing financial transactions often requires a greater investment of time than many of us would like. If we can resolve your queries, or help you with a contract in just 15 or 30 minutes, why spend more time?,\u201d Cano sums up, who reiterates that 11Onze wants to \u201c<\/span>offer personalised attention, without queues and without leaving home<\/b>.\u201d <\/span><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n

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