How to verify El Canut
Security is key for 11Onze and, for this reason, customer verification is scrupulous. We explain how to do it quickly.
Since 1 October, La Plaça members have been downloading and installing El Canut. The activation of El Canut can be very swift, or it can take longer depending on how the identity and residence verification is done. So, here are some basic tips.
What do I need to verify my identity?
- 1 official document with a photo: driving licence, passport, ID card…
What do I need to verify residency?
- 2 official documents with your address: utility bills (electricity, internet, electricity, gas), insurance bill, university registration, rent bill, census document, DNI/NIE (if you have not used it in the previous step), a bank statement…
- In all these documents it is imperative that your name and your address match those you previously entered.
How do I have to take the photos?
- Make sure the document is in focus and not blurred. If you can’t read it in the image, neither can we.
- That you can see the whole document. If it is an invoice, we have to be able to see that it is an invoice, not just your address.
- PDF files are not accepted, you have to take a real photo of a physical, non-digitally-manipulable document. JPG and PNG files are accepted.
Nothing else. We are very careful in the verification process because this is an application to manage savings, and we have to be sure of everything. Here are some examples of documents accepted and rejected in the verification process of El Canut.
For anything else, remember that you can find information in La Plaça about how to activate El Canut and the most common issues. And you can always contact 11Onze agents at [email protected], by chat, or by telephone 93 003 49 74.
11Onze is becoming a phenomenon as the first Fintech community in Catalonia. Now, it releases the first version of El Canut, the super app of 11Onze, for Android and Apple. El Canut, the first universal account can be opened in Catalan territory.
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